How old is the laptop? Is it still under warranty? If it is under warranty then call Dell Tech support. If the warranty is gone then check the bottom of the laptop and see if there is a small screw holding the drive in you laptop. You should be able to remove the drive by sliding it out of its bay and then reinstall it to make sure it is making good contact. See if it shows up in your device manager. If you do not see it then something is either bad on the dive itself or you laptop Mobo. If you have a disk stuck in the drive you can remove it by inserting a straightened out paper clip into the tiny hold on the front of the drive.
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Reseat it, if that doesn't fix it call dell and talk with them.
Originally Posted by SDawg  How old is the laptop? Is it still under warranty? If it is under warranty then call Dell Tech support. If the warranty is gone then check the bottom of the laptop and see if there is a small screw holding the drive in you laptop. You should be able to remove the drive by sliding it out of its bay and then reinstall it to make sure it is making good contact. See if it shows up in your device manager. If you do not see it then something is either bad on the dive itself or you laptop Mobo. If you have a disk stuck in the drive you can remove it by inserting a straightened out paper clip into the tiny hold on the front of the drive. |
Reseat it, if that doesn't fix it call dell and talk with them.
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Ok well first things first. I did everything you said before before I even posted this (besides the dell tech support thing). But now magically it is working. I ejected the drive a few times with the paperclip and it finally got recognized. When I went into device manager, etc.. there was no trace of it, like it had been wiped off my system. I couldn't take the drive out of the bay without opening up the whole laptop
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At least I think that is the case.
Not sure what else to say. It works now, thankfully...however, I am curious as to why on earth it would go away and come back all on its own. Perhaps just a loose ribbon cable?
Originally Posted by SDawg How old is the laptop? Is it still under warranty? If it is under warranty then call Dell Tech support. If the warranty is gone then check the bottom of the laptop and see if there is a small screw holding the drive in you laptop. You should be able to remove the drive by sliding it out of its bay and then reinstall it to make sure it is making good contact. See if it shows up in your device manager. If you do not see it then something is either bad on the dive itself or you laptop Mobo. If you have a disk stuck in the drive you can remove it by inserting a straightened out paper clip into the tiny hold on the front of the drive. |
Not sure what else to say. It works now, thankfully...however, I am curious as to why on earth it would go away and come back all on its own. Perhaps just a loose ribbon cable?
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Yes sir it has a warranty. Just the basic/default warranty though. Will that cover the DVD drive?
P.S. Reps for your guy's time.
Originally Posted by SDawg It sounds like you have a loose connection inside the laptop somewhere. If it is under warranty then i recommend you call Dell. |
P.S. Reps for your guy's time.
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Every computer company i can think of carries a 1 year limited warranty of somekind. It only being 3 months from christmas i would think you would be covered from faulty hardware.
Originally Posted by kagaos Yes sir it has a warranty. Just the basic/default warranty though. Will that cover the DVD drive? P.S. Reps for your guy's time. |
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Yes, the basic warranty will cover the broken/disconnected drive.
RMA the laptop and have Dell fix it for you. Don't open the laptop yourself or else you will void the warranty.
Originally Posted by kagaos Yes sir it has a warranty. Just the basic/default warranty though. Will that cover the DVD drive? P.S. Reps for your guy's time. |
RMA the laptop and have Dell fix it for you. Don't open the laptop yourself or else you will void the warranty.
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