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Need some advice please, Either CPU or Motherboard going..

604 Views 17 Replies 6 Participants Last post by  ChurchofVirus, 
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Hey folks. I have a small issue that I need a little bit of advice/help on.

Over the last couple months I've been having issues or random lockups with an occasional blue screen. After some testing I have ruled out my memory, I ran Memtest with each stick for many hours with no errors. Moving on from there I then returned my cpu freq and fsb and memory to stock settings. Here and there I still get lock ups, as in freeze with no blue screen for the most part.

Last night I got my first blue screen in awhile and it was usbdevice issue, which sounds like it would be a memory related blue screen, but as I said I've tested both sticks and can nearly guarantee it's not them causing the issue.

So, I guess my question is, without access to another motherboard or cpu, what would be the best way to determine if it's my cpu or my board? All my specs are in my sig. One route available to me is I have pre-paid for a crossship replacement motherboard from evga the moment I originally got the board.. but I don't want to go that route unless it's my only option.

Currently cpu is stock with auto volts, memory is 7-7-7-20 1600mhz at 1.85v and everything else is pretty much auto. Never had an issue up until a few months ago.

Suggestions?
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Quote:

Originally Posted by ChurchofVirus View Post
Hey folks. I have a small issue that I need a little bit of advice/help on.

Over the last couple months I've been having issues or random lockups with an occasional blue screen. After some testing I have ruled out my memory, I ran Memtest with each stick for many hours with no errors. Moving on from there I then returned my cpu freq and fsb and memory to stock settings. Here and there I still get lock ups, as in freeze with no blue screen for the most part.

Last night I got my first blue screen in awhile and it was usbdevice issue, which sounds like it would be a memory related blue screen, but as I said I've tested both sticks and can nearly guarantee it's not them causing the issue.

So, I guess my question is, without access to another motherboard or cpu, what would be the best way to determine if it's my cpu or my board? All my specs are in my sig. One route available to me is I have pre-paid for a crossship replacement motherboard from evga the moment I originally got the board.. but I don't want to go that route unless it's my only option.

Currently cpu is stock with auto volts, memory is 7-7-7-20 1600mhz at 1.85v and everything else is pretty much auto. Never had an issue up until a few months ago.

Suggestions?
One thing you could try is either updating your video drivers or try using older video drivers for the screen freeze. Also try updating all of your drivers.
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Try stressing the CPU and see if you can re-create the BSOD (OCCT, Prime95, etc)
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i would back it down to stock/vid and if it happens then i would say mobo, if not cpu.

not sure wether it will affect you but i recall reading that your board had an issue with qa for a few batches and there was plastic under the heatsink stoping it making full contact with the chipset ic, could it be this making your board overheat and causing the issue?
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Quote:

Originally Posted by FREELINE57 View Post
One thing you could try is either updating your video drivers or try using older video drivers for the screen freeze. Also try updating all of your drivers.
I'll try that asap.

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Originally Posted by Slider46 View Post
Try stressing the CPU and see if you can re-create the BSOD (OCCT, Prime95, etc)
I'll do this asap again as well.

Quote:

Originally Posted by marsey99 View Post
i would back it down to stock/vid and if it happens then i would say mobo, if not cpu.

not sure wether it will affect you but i recall reading that your board had an issue with qa for a few batches and there was plastic under the heatsink stoping it making full contact with the chipset ic, could it be this making your board overheat and causing the issue?
Atm, everything is stock.. I guess except the memory cause the board is 1333 and memory is 1600. I dunno about the plastic but I cannot really check unless I break down my pc, but I don't believe heat is an issue, as it never was before, I've had the 790I since it came out about two years ago or so.
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PCWIZMTL
my bet would be more the mobo than cpu...
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So I've installed the most recent nvidia drivers, 195.xx from 191.xx but I cannot say if it's any improvement yet, I guess I'll have to wait till I do some gaming to see if I get any lockups, though most of the time I get hardlocks is doing other things.

I've also been running Prime95 small FFTs for the cpu test and so far it's going well, been about 30 minutes so far.

I dunno if this is related to anything, I'm sure it is, but I forgot to mention within seconds of doing a full screen embedded video or full screen with WMP my pc does a lockup, this has been an issue for quite awhile, while I had Vista and still with Win 7.

I'll let prime run a little longer, then I'll blend again just to be sure.

Intelburn test is better than p95 isn't it? I heard it does in a few minutes what p95 takes hours to do.
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Well, after running p95 small ffts for awhile and satisfied nothing came up, I decided to switch it over the Blend, which failed after a few minutes..

I ran Memtest for about 4 hours or so per single stick and with both and no errors, but Prime95 Blend is now giving me an error relatively early. I dropped all my clocks a couple weeks ago and Blend was fine..

Now what?
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I'm giving this a little bump action, I apologize for the impatience, but I'm desperate for help.
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bump again I suppose. +rep to those who gave suggestions thus far
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Well.. I guess I'll rma my board then and hope that is the issue.. still could use some extra opinions.
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Quote:


Originally Posted by ChurchofVirus
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Well.. I guess I'll rma my board then and hope that is the issue.. still could use some extra opinions.

Sounds like a plan. If its the motherboard causing the problem, then the new motherboard will take care of that.

If it's the CPU - you'll know since the problem will still be present. You can contact Intel to RMA the CPU as long as its still under warranty (3 years I believe) and hasn't been lapped. You will need the serial number from a stock heatsink (the same model that came with the CPU) when calling for the RMA as well as all the numbers on the chip.

Good Luck
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What if it was an OEM chip?
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Quote:

Originally Posted by Slider46 View Post
Sounds like a plan. If its the motherboard causing the problem, then the new motherboard will take care of that.

If it's the CPU - you'll know since the problem will still be present. You can contact Intel to RMA the CPU as long as its still under warranty (3 years I believe) and hasn't been lapped. You will need the serial number from a stock heatsink (the same model that came with the CPU) when calling for the RMA as well as all the numbers on the chip.

Good Luck

I don't know if it's my board, that's why I came here to ask. It's been suggested either my board or my cpu, and I don't know if there is a better way to determine which is the culprit. It'll cost me shipping, but I guess that's worth figuring out what the problem is.

Also refer to my previous question, oem cpu.

Thanks for the responses. +rep
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Shouldn't matter if the chip was OEM or retail they both have the same warranty and from what I've heard Intel rarely asks you for proof of purchase when you RMA a CPU.

When I RMA'd my E7200 - all they needed were the numbers of the chip and the serial number on the intel CPU fan.
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Quote:

Originally Posted by Slider46 View Post
Shouldn't matter if the chip was OEM or retail they both have the same warranty and from what I've heard Intel rarely asks you for proof of purchase when you RMA a CPU.

When I RMA'd my E7200 - all they needed were the numbers of the chip and the serial number on the intel CPU fan.
That's cool then. I'll rma my board first and see how that goes. I'm assuming Intel won't cross-ship eh? Thanks for the response.
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Do you remember any info that was on the BSOD? Could be driver related if it's not heat
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Well, the only BSOD I have gotten for sometime was the other night, it was usbdriver.. I cannot recall what other BSODs were.. all others issues have pretty much been system lock-ups requiring restart. Never during a specific time or action. Sometimes on desktop, sometimes browsing online. Full screen embedded videos and WMP lockup immediately.

I'd say I've been getting lockups every couple days or so. It's not too frequent and not daily, but enough to be concerned. If it happens while gaming, I can usually ctrl+alt+del and bring up task manager, wait a moment, then maximize the game once again without BSOD or lockup.
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