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Discussion Starter #1
I am new to overclock.net not sure if this is the right area to post such an issue...anyway I bought a AMD Phenom II x4 965 Black Edition Processor from Newegg, however I had to RMA it. I sent it back, and Newegg sent me a new one, however the new processor I received had a number of issues with it right out of the box.









Issue 1: When I first open the box the HSF (Heat Sink Fan) has a substance around where the stock thermal pad is applied. However what bugs me is that there are fingerprints where this substance is. A brand new processor shouldn't have greased fingerprints on 1/3 of the HSF. ( I will soon post pictures of this asap)

Issue 2: The paper work that comes with it lacks AMD's Certificate of authenticity (There is no special sticker with the cpus's serial number. The first processor I had to RMA back to newegg had this sticker on the paperwork. Instead the paperwork just says record serial number here in plan black and white text

Issue 3: Also The box is suppose to have an sticker on the outside that is identical to the one that is suppose to be on the paperwork that comes with the processor. The first processor had this sticker on the box and the paperwork. However the replacement for it does not.
The link below shows what sticker I am talking about in Issue 3 and Issue 2: (NOTE the sticker I am referring to is on top of the box...the one with the bar code)
http://www.ocf.berkeley.edu/~ceugene/965black.jpg

Issue 4: The fan that comes with the Heat Sink is different than the fan that came with the cpu I had to RMA. The fan of the new cpu I just got has no AMD label in the center of it, but instead has what look likes a product or serial code (bunch of letters and numbers)
The Link shows what sticker the first cpu had, but the replacement lacks:
http://www.overclock.net/attachments...atsink_fan.jpg

Issue 5: The Head Sink is physically different from the first processor I had to RMA. Specifically the copper plate on the bottom of the HeatSink. The copper part of the heatsink of the replacement cpu is rectangle, while the cpu that I RMAed is rectangle, but has circular little nubs that stick out on the corners
The link below of a Phenom 955 (NOTE I bought a 965) shows what I mean...the first processor that I had to RMA looks like the one on the right while the one on the left is what the processor I just got as a replacement looks like:
http://www.tomshardware.com/gallery/...-3-1-jpg-.html

My Theory is this could be a counterfeit AMD cpu. I know newegg sold some counterfeit Intel i7 processors, which newegg has since resolved with its customers. I'm not saying 100% that the replacement cpu I got is counterfeit, but its and idea. However Issues #2-5 could be due to the fact that the cpu I received was an earlier version of the Phenom II x4 965, but there is no excuse for the Issue #1 (greased fingerprints on a new cpu)

I requested another RMA which newegg issued to me, but have not sent it in yet because I posted this question as soon as I opened my packaged, and as I said I will soon post pictures of the greased fingerprints and of the issues. I am a first time customer of newegg, and so far I am not satisfied. I know newegg is suppose to be the best, but I'm starting to regret spending 850.00 on an entire new build at newegg when I don't even know if the other parts of my system work since I have yet been able to test my pc due to the fact I have been unable to get a quality cpu. Sorry about the ranting but having to wait 20+ days after first purchasing products form newegg is testing my patience.

I just want some ideas of could this be the issues, and if not what could be the reasons for these issues. Let me know what you think please.
 

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Those i7s weren't counterfeit, just models or something. But I think it's not a full retail package or something, or possibly just a mixed up return, never know. I'd just RMA it again. Newegg is pretty good with them.

Edit: Sorry you're having a bad experience so far, but I have gone through years of builds with them (done 3 for me, 1 for my parents) and they are reliable. Tigerdirect used to be a good competitor, but they haven't been for a long time. Newegg is very accommodating, so you can give them a call and speak to someone directly and I'm sure you'll get the help you want.
 

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Don't see the problem here? Simply RMA it, again. Just sucks you have to wait for it again.

No authenticity sticker, no keep.
 

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Discussion Starter #7
I'm gonna return it, they gave prepaid shipping also, I'm just curious why it would be this way. I would expect the stock of the same item to be same at all of neweggs warehouses. The first cpu came from CA, but the replacement came from NJ
 

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sometimes things happen, maybe they shipped you another returned unit on accident, they deal with hundreds of issues everyday.

just be patient and they will take care of you

u should ask them for free warranty through them or someting maybe 10% off next purchase
for inconvinience
 

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My 965 didn't, my 245 did, my 555 did...

The no brand fan is a little thicker than the latter two fans, though the factory HSF is currently dismantled and I'm using the no brand fan to cool my mosfets.
 

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maybe you got something that should have gone to the OEM's. if you're unhappy then i would RMA it, newegg will take care of you
 

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Check out this video:


The AMD Phenom II 970 X4 processor that he unboxed 2 weeks ago looks exactly like yours. Same heatsink with generic sticker on impeller and AMD certificate of authenticity.

Your CPU should be good (if it works).
 

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If you are buying a 970, you wanna aim for the OEM one's, since there was 2 versions released and the OEM's are not based on deneb, but instead a Zosma quad core which as a variant of a Thuban, meaning they can unlock to 6 cores. Im sure you could get a 6 core CPU @ 4.3-4.4Ghz easily with that.
 

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Discussion Starter #15
I sent the cpu back and newegg shipped me a new one. The new one they sent has the same non factory fan, and has no barcode holosticker on the paper or the top of the box. So I think that might not be an issue.
The cpu itself looks new, however the copper plate of the heatsink is scuffed up pretty bad, and there is a string like material on the thermal tim (looks like a eye lash but its not).

It was shipped from the NJ warehouse. I think there might be an issue how merchandise is handle there. I'll probably still buy from newegg, but I wont buy another cpu from them. (unless they ship it from the CA warehouse...maybe) The merchandise that was shipped from CA I don't have any issues with so far.

Not sure what I am going to do right now. I might send it back and request one from CA, or say screw it, and keep the PIB (Processor In a Box). I will respond later and let you know what I do, and the end result of it.
 
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