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Discussion Starter · #1 ·
good morning,
my first question,i have a friend of mine's gateway system. and when it boots up you see a background picture but no icons or start menu or anything,when you click the screen -nothing. buit i can get the task manager to come up and thru the new task(run) i can fin everything on the deaktop and the hard drive but most of them wont open up.i get this message[the SHCreateThredRef could not be found in the swapii.dll libary]and it comes up alot with newdev.dll colud not be found. is this a virus problem or a corrupt windows folder?and is there a way to repair or backup the system thru dos? getting really fustrated with it.i have a copy of windows xp that came with the system,and cant do a repair from the boot frm cd option cause of a admin password,but the owner says he has no passwords on the system.and the owner does not want to do a clean install because of some of the programs(quickbooks,ect.)on the system.i tried to copy them to a cd but then cant access the main program to open them.and also he uses aol for his internet connection and all this started after he ran the aol spyware program.so all the help i can get wold be appreciated.
 

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Discussion Starter · #7 ·
well i guess he may be up a creek, i have found a few things to try. i am going to try the sfc in the dos mode.(sfc/scannow)and see if it will rewrite the files needed.but may have to do a clean install or use a second hard drive and install windows and put the first as a slave drive and let him move what he wants and then do a clean install of the original drive.this has been very interesting and frustrating if i find out what it takes to fix it i will post back with a update.
 

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Discussion Starter · #11 ·
well to update this thread. the guy took it to another place and i was right, major virus and the hard drive was ate up.(file wise).so they took his xp cd and reformated and did a clean install and saved a few programs and charged him 189.00 (ouch).i had all the files saved on cd and was about to reninstall the os.when he said not to and did not want a reinstall.some people.well i thanks for all the replies.
 
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