Nvidia Update components failed (and Geforce experience couldn't be installed)

10434 Views 17 Replies 5 Participants Last post by apav, Aug 8, 2013

apav

Discussion Starter · Aug 6, 2013

5

Hey guys,

I've recently switched from AMD to Nvidia. I completely uninstalled all AMD drivers (and removed all traces from the registry or hidden folders manually). I installed the latest Nvidia beta, and everything else successfully installed, but Updates Components 7.2.17 failed and Gefore Experience couldn't install (because of it). Then I used the same uninstall method on these drivers, and tried again. Same thing. So then I downloaded the Geforce Experience setup by itself and tried installing it. It fails in seconds saying the same thing. Update components failed, and Geforce experience can't install. I'm not sure what the problem is. This seems like a very common issue (I've seen many threads on this) but I can't seem to find a fix.

For example, a possible reason as to why this is failing is because Windows 7 is not able to create any new user accounts, which is needed in order to install the update components or Geforce Experience. So fixing something in the registry (I forgot what it was) allows the folder c:/Users/UpdatusUser to be created and the installation would work. Tried the fix earlier and didn't work.

I was live chatting with Nvidia tech support for an hour, and they were trying to diagnose the problem but couldn't come up with anything. The person helping me was looking at my logs from the first installation and saw quite a few insufficient space errors. I have 98GB free on my OS drive, so that can't be the issue. He said it might've been due to a corrupted download, so I downloaded the drivers again and still no luck

At least the core drivers are installed, still I'd like to have everything work properly.

Attached below are some logs when I tried installing just the Geforce Experience (the standalone .exe). I am trying to include as much info as possible so we can figure out what the heck is going on, because at this point I got nothing.

Thanks guys, I'm excited for the switch just want to get everything working right

LOG.GeForce_Experience_v1.6.0.0.exe.txt 123k .txt file

LOG.RunDll32.EXE.txt 39k .txt file

LOG.setup.exe.txt 1283k .txt file

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1 - 18 of 18 Posts

looniam

· #2 · Aug 6, 2013

IMO you're not losing anything with not having geforce experience. some folks like it, others hate it; i consider it bloatware.

but it does seem to me, i just glanced at the LOG.setup.exe.txt, that you may have a permissions issue. i remember something about setting permissions in a part of the registry but i have forgotten the exact details- sorry. i am pretty sure most of the stuff running through my head would have been covered in the tech chat you had, such as running the EXE as an admin or possibly trying to install in safemode . .ect.

but even though you have an issue that ought to be corrected; at least you do have the drivers installed. personally that is all i install; i always check "custom" and forego components such as 3D services and just install the graphics driver and physx if its updated.

you do have the NV control panel where you can configure the drivers, yes?

sorry i can't solve your problem . . .

apav

Discussion Starter · #3 · Aug 6, 2013

Quote:

Originally Posted by looniam

IMO you're not losing anything with not having geforce experience. some folks like it, others hate it; i consider it bloatware.

but it does seem to me, i just glanced at the LOG.setup.exe.txt, that you may have a permissions issue. i remember something about setting permissions in a part of the registry but i have forgotten the exact details- sorry. i am pretty sure most of the stuff running through my head would have been covered in the tech chat you had, such as running the EXE as an admin or possibly trying to install in safemode . .ect.

but even though you have an issue that ought to be corrected; at least you do have the drivers installed. personally that is all i install; i always check "custom" and forego components such as 3D services and just install the graphics driver and physx if its updated.

you do have the NV control panel where you can configure the drivers, yes?

sorry i can't solve your problem . . .

I appreciate you taking the time to look through my logs. I'd personally like to have it, just because it's streamlined and I can edit settings outside of the game. Besides Geforce experience, I'm still also missing update components.

That permission theory sounds like it could actually be the reason. I've had issues with "taking ownership" of my drives in the past, not being able to delete files and folders, ect. The Nvidia support guy I talked to never went across that (nothing in the registry at least), all the basic questions and he's looking into it more. Just thought I'd ask because apparently this component update part failing seems pretty common.

Thank you

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looniam

· #4 · Aug 6, 2013

TBH i did pull the permissions issue from out of left field but, it may be worth look into.
i have seen it discussed @ http://www.sevenforums.com/ . sorry i am not more specific but that was over a year ago.

have you been able to run windows update? the installer is now using MS .NET 4.5 and not having it updated will cause a problem. but i think CCC also needs that anymore . . .

franky100

· #5 · Aug 6, 2013

I have the same issue. Yesterday I had installed a fresh copy of win7 on my ssd, and could not fully install nvidia update components and geforce experience.

I suspected it was from the ssd optimizations i got from this thread; http://www.overclock.net/t/1156654/seans-windows-7-install-optimization-guide-for-ssds-hdds/0_20

But after looking into it i found this thread on the nvidia forums https://forums.geforce.com/default/topic/525191/geforce-experience/nvidia-installer-failed/post/3806931/#3806931

Theres a couple of fixes there, I plan to try this when I get home later tonight.

apav

Discussion Starter · #6 · Aug 7, 2013

Quote:

Originally Posted by franky100

I have the same issue. Yesterday I had installed a fresh copy of win7 on my ssd, and could not fully install nvidia update components and geforce experience.

I suspected it was from the ssd optimizations i got from this thread; http://www.overclock.net/t/1156654/seans-windows-7-install-optimization-guide-for-ssds-hdds/0_20

But after looking into it i found this thread on the nvidia forums https://forums.geforce.com/default/topic/525191/geforce-experience/nvidia-installer-failed/post/3806931/#3806931

Theres a couple of fixes there, I plan to try this when I get home later tonight.

No luck with that fix in the second link

Dang. I'm running out of ideas here.

Edit: Progress (maybe?). Someone pointed this out to me on the Geforce forums.
Quote:

The error is there. but we would need to know what is nvidia trying to do at this line in their code :

ERROR: [DisplayUpdate.DisplayUpdateExtSite] [email protected]::TuneUpdatusUser : Exception Exception {0x80070002 - The system cannot find the file specified.; File: UpdatusExtSite.cpp; Line: 1063; WinAPI} thrown while performing work to set up working folder.
2013-08-06 00:46:57.513 ( 9.866) | ERROR: [DisplayUpdate.DisplayUpdateExtSite] [email protected]::CustomInstallPhase : COM error: Exception {0x80070002 - The system cannot find the file specified.; File: UpdatusExtSite.cpp; Line: 1063; WinAPI}.
9.867 | ERROR: [NVI2.NVCustomPhase] [email protected]::InvokePhase : COM error: Exception {0x80070002 - The system cannot find the file specified.; File: NVCustomPhase.cpp; Line: 225}.
9.867 | ERROR: [NVI2.NVInstaller] [email protected]::InternalPerformInstall : Package "NVIDIA.Update" failed with error: Exception {0x80070002 - The system cannot find the file specified.; File: PerformInstall.cpp; Line: 4003; Phase failure}.

Im 90% sure they wont tell us what they are doing at this line of code (UpdatusExtSite.cpp; Line: 1063

Any ideas? Thanks.

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skyn3t

· #7 · Aug 7, 2013

just some head up before you guys toast your brains. Geforce experience thing fails on beta drivers installations a grey windows pop up in the installation process so, this is not you guys or pc fault as far as I know. Nvidia need's to get they problem short out fast because it did and does affect a lot consumers. please can you do something try to install a none beta drivers but the old version tha support gtx 780. please do it and post back. try using the software here just to be sure.

320.18
http://www.nvidia.com/object/win8-win7-winvista-64bit-320.18-whql-driver.html

320.49

http://www.nvidia.com/object/win8-win7-winvista-64bit-320.49-whql-driver.html

or

try this How to Enable or Disable the Built-in Elevated Administrator Account in Windows 7 after you done it log as admin try clean the drivers reboot log as admin and try installing it again

ps : if the problem is the admin permissions it should be fixed

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apav

Discussion Starter · #8 · Aug 7, 2013

Quote:

Originally Posted by skyn3t

just some head up before you guys toast your brains. Geforce experience thing fails on beta drivers installations a grey windows pop up in the installation process so, this is not you guys or pc fault as far as I know. Nvidia need's to get they problem short out fast because it did and does affect a lot consumers. please can you do something try to install a none beta drivers but the old version tha support gtx 780. please do it and post back. try using the software here just to be sure.

320.18
http://www.nvidia.com/object/win8-win7-winvista-64bit-320.18-whql-driver.html

320.49

http://www.nvidia.com/object/win8-win7-winvista-64bit-320.49-whql-driver.html

or

try this How to Enable or Disable the Built-in Elevated Administrator Account in Windows 7 after you done it log as admin try clean the drivers reboot log as admin and try installing it again

ps : if the problem is the admin permissions it should be fixed

Tried the second fix, not working. Well I should say that it does and I can log into the elevated admin account, but I get a ton of error messages saying the location is not available, and when I try to launch the setup it keeps saying file not found.

looniam

· #9 · Aug 7, 2013

its really looking like the administrator account is corrupt or "damaged." if that is so, i am curious as how to fix it because it takes the admin to fix something and if the admin is what is "broken" then how do you get it to fix itself?

can you reinstall windows? if are apprehensive at going that route, deleting everything and starting over but it doesn't help; then make a partition on you HD by shrinking what there, do a fresh installation and if everything goes well, consider reinstalling on the SSD.

Angrybutcher

· #10 · Aug 7, 2013

I ran for 2 years on my 570s and never got that piece to install correctly.

apav

Discussion Starter · #11 · Aug 7, 2013

Quote:

Originally Posted by skyn3t

just some head up before you guys toast your brains. Geforce experience thing fails on beta drivers installations a grey windows pop up in the installation process so, this is not you guys or pc fault as far as I know. Nvidia need's to get they problem short out fast because it did and does affect a lot consumers. please can you do something try to install a none beta drivers but the old version tha support gtx 780. please do it and post back. try using the software here just to be sure.

320.18
http://www.nvidia.com/object/win8-win7-winvista-64bit-320.18-whql-driver.html

320.49

http://www.nvidia.com/object/win8-win7-winvista-64bit-320.49-whql-driver.html

or

try this How to Enable or Disable the Built-in Elevated Administrator Account in Windows 7 after you done it log as admin try clean the drivers reboot log as admin and try installing it again

ps : if the problem is the admin permissions it should be fixed

Just tried installing older drivers. Update components is failing on that too.

Quote:

Originally Posted by looniam

its really looking like the administrator account is corrupt or "damaged." if that is so, i am curious as how to fix it because it takes the admin to fix something and if the admin is what is "broken" then how do you get it to fix itself?

can you reinstall windows? if are apprehensive at going that route, deleting everything and starting over but it doesn't help; then make a partition on you HD by shrinking what there, do a fresh installation and if everything goes well, consider reinstalling on the SSD.

Though it might be the issue here, I don't think my admin account is really corrupt. That was the elevated admin, a whole different user from my normal admin (my main account). I've never had any issues with my account, other than the occasional file is in use so I can't delete it (even though I'm sure it's not). That's when I started taking a look at taking ownership of the drives, but never got anywhere with it. I've never had any problems with it besides that, so I won't be doing a reinstall.

But I am honestly stumped how to fix this. I've tried literally everything so far.

apav

Discussion Starter · #12 · Aug 7, 2013

Quote:

Originally Posted by looniam

its really looking like the administrator account is corrupt or "damaged." if that is so, i am curious as how to fix it because it takes the admin to fix something and if the admin is what is "broken" then how do you get it to fix itself?

can you reinstall windows? if are apprehensive at going that route, deleting everything and starting over but it doesn't help; then make a partition on you HD by shrinking what there, do a fresh installation and if everything goes well, consider reinstalling on the SSD.

I was wrong, you were spot on, actually. Although there are no problems in the foreground, I have major account/permission issues in the background (which I didn't know until now between the nvidia and making a new account).

Basically the elevated admin was giving me a ton of messages, so I tried creating a new user (admin account) and got another problem. Someone else wrote this but this is the same problem I am having.
Quote:

I have attempted to create a new user account, but I receive the following error when I try to log on with it:
the user profile service service failed the logon
Before I go any further let me add that I have activated the hidden administrator account and that is the account I am using to create the new standard user account.
Most of the fixes for this issue are due to the fact that manually deleting a user account does not delete the registry key associated with it, and you are required to go to the following section of the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\PROFILELIST
and delete the key associated with the user account you wish to remove.
This fix DOES NOT help, because whenever I attempt to create a new user, Windows does not bother creating a registry key for the new user. The new user account only shows up in the accounts management window. If I right-click My Computer and select Properties , then Change Settings , select the Advanced tab, and click Settingsunder USER PROFILES , the new account does not show up here either.

How does this explain my issue I'm having with Nvidia? In a way, Updatususer is a "user", and since new users can't be created on my OS, that's why it's failing.

I can't use any of the fixes because the actual new user account doesn't show up in my registry. So I guess I'll have to reinstall. I'm not reinstalling because I want Geforce experience to work. My OS probably has a ton of errors (although chkdsk said I had none). I haven't noticed anything wrong in daily use, but it's probably better if I just do this to be on the safe side. My drive has been cloned from another SSD, so maybe something got screwed up there.

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skyn3t

· #13 · Aug 7, 2013

looks like you don't have another option instead of a fresh windows. did you try this command here. scan/ sfc now? if not this will be your last option.

skyn3t

· #14 · Aug 7, 2013

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skyn3t

· #15 · Aug 7, 2013

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apav

Discussion Starter · #16 · Aug 7, 2013

Quote:

Originally Posted by skyn3t

looks like you don't have another option instead of a fresh windows. did you try this command here. scan/ sfc now? if not this will be your last option.

sfc /scannow did report that there were some corrupt files and that it fixed them, but the problem still persists. Sigh. On the bright side, I'm updating all my 2 year old motherboard drivers and BIOS for the 1st time, lol.

I'll report back in a couple of hours. I'm about to back my program files up.

skyn3t

· #17 · Aug 7, 2013

2

Quote:

Originally Posted by apav

sfc /scannow did report that there were some corrupt files and that it fixed them, but the problem still persists. Sigh. On the bright side, I'm updating all my 2 year old motherboard drivers and BIOS for the 1st time, lol.

I'll report back in a couple of hours. I'm about to back my program files up.

OMG

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apav

Discussion Starter · #18 · Aug 8, 2013

Quote:

Originally Posted by skyn3t

OMG

Not to worry, there isn't much data on my drive that hasn't been backed up already (schoolwork and pictures on dropbox and google drive). Just had to move some music, a few games, and my Skyrim mod work. Programs can be reinstalled. It'll take a while though

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