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Definitely not the best way to market a product... but let me say, living in Germany, that's not a priority here.
You take what is the offer; not happy? Get lost. Go somewhere else, don't waste my time.
A cordial welcoming is something very rare in most of Germany.
This kind of behavior for software support for an hardware device is legit.
If there's a breaking bug and you can't use it at all when you bought it, that's covered by warranty.
It's a Dead On Arrival. But if it happens after your return period, means litigation.
Maybe you start using it after 6 months and a new Windows version is not compatible with the software you activated earlier?
That's your problem; you need to buy the upgrade.
It's not helping sales and not consumer friendly. But that's it.
From my experience aquacomputer's after sale support is very good.
On the other hand, their communications has room for improvement, but as you stated, that may reflect a cultural difference in expectations.

Your point "Maybe you start using it after 6 months and a new Windows version is not compatible with the software you activated earlier?" is precisely what the licensing scheme attempts to address. The product you purchased worked when you installed it, with the system you install it in. If you modify the environment with newly developed options, you cannot expect an older product to work without additional development.
 

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Old crazy guy
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2,783 Posts
From my experience aquacomputer's after sale support is very good.
On the other hand, their communications has room for improvement, but as you stated, that may reflect a cultural difference in expectations.

Your point "Maybe you start using it after 6 months and a new Windows version is not compatible with the software you activated earlier?" is precisely what the licensing scheme attempts to address. The product you purchased worked when you installed it, with the system you install it in. If you modify the environment with newly developed options, you cannot expect an older product to work without additional development.
Exactly that :)
I don't mind, living in Germany from a few years so got used to it...
But being Italian, where a similar behavior wouldn't be acceptable, I was pretty shocked the first times!

If the product works when you buy it, that's all that matters legally.
There's still a lot of software that doesn't entitle you to any kind of upgrades when you buy it.
 

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Old and Decrepit
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2,064 Posts
Definitely not the best way to market a product... but let me say, living in Germany, that's not a priority here.
You take what is the offer; not happy? Get lost. Go somewhere else, don't waste my time.
A cordial welcoming is something very rare in most of Germany.
This kind of behavior for software support for an hardware device is legit.
If there's a breaking bug and you can't use it at all when you bought it, that's covered by warranty.
It's a Dead On Arrival. But if it happens after your return period, means litigation.
Maybe you start using it after 6 months and a new Windows version is not compatible with the software you activated earlier?
That's your problem; you need to buy the upgrade.
It's not helping sales and not consumer friendly. But that's it.
They do it like everyone else....because they can. It’s not overly expensive. Now if they were talking $100 USD for a 1 year renewal I’d just do without. Everything is already set up with the profiles loaded and the aquaero you don’t need the software to make changes, can do it through the screen or external controller, just no FW updates. I pay more for my office 365, Adobe which is expected and about twice as much for AV so it’s not a big deal. They have good products that seem to always be in demand. They did replace my OCTO after one of the software updates borked it completely, wouldn’t even work in standalone. That one I’m thinking was X24 screwed the pooch in a bad way. The fix for that was released quick like before they had to give away more hardware but came with a warning that popped up to unplug everything from devices before updating which I think was the only change at that point. They seem to have it straight now with X38, no need to unplug anything. I’m good until August at which point just before it expires I’ll do a clean install then pay for the year of license. That’s cheap compared to what we charge for out proprietary software. Very few are actually allowed to get it and the license fee is around $6000/year. When it expires it won’t launch at all, asks for new license and can only be installed on one machine. (Generates an environment code)
 

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In the middle of integrating my new high flow NEXT into my loop and have a question regarding the power measurement and sensor placement. Can I place the NEXT after the rad and the external sensor before the rad or does the NEXT have to be on rad inlet? It sure would make my life easier if I can.
 

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In the middle of integrating my new high flow NEXT into my loop and have a question regarding the power measurement and sensor placement. Can I place the NEXT after the rad and the external sensor before the rad or does the NEXT have to be on rad inlet? It sure would make my life easier if I can.
Your preference will work. The unit uses the absolute difference, it matters not which is high or low.
 
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