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Discussion Starter · #1 ·
Ok.. so I have a new build(not even 1 month old). Build is in by build log. Incase you're too lazy, HX750 power supply, ASRock Z77 Extreme6 mobo, 3570k on a 4.4 OC (running 1.2v Prime95 stable), crucial ballistix sport ram(8 gigs-two 4gig sticks, 1600 @ 1.35v), R7950 Twin Frozr gpu, running windows 7 home premium 64bit sp1. Now the problem is, the sound keeps cutting in and out, but it's not all the time. I've reinstalled the drivers multiple times. Now, when I update the audio drivers through the msi update 5(related to the gpu), the problem goes away but only for a short time(between 15 and 45 minutes). When I check again through the msi update, the update reverts its self back to the last version(second most recent release of HD audio drivers). I've even tried re-downloading straight from the asrock website to no avail. Weird thing is, when I run a game(in my. Case, WoW) the problem goes away, until a browser is opened, or the game minimized. *** is causing the problem? I do have AC3 and other codec software downloaded since this is also the main media unit for the house(LOTS of music/blueray/etc).. I have not tried uninstalling the codec software because then it would interfere with the media aspect.

PLEASE can someone help me!!!!??????
The problem makes youtube and itunes useless..
 

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Discussion Starter · #2 ·
Well the site edited my post for some weird reason.. "what is causing the problem?"*
I also forgot to add that the systems A/V output is hdmi through the gpu, and the problem goes away when using the bluetooth headset. I believe this would mean a software issue with the gpu but what can I do other than uninstalling EVERYTHING for graphics and audio and reinstalling(which I read doesn't really help this specific issue).
 

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Discussion Starter · #4 ·
"To be sure you obtain the full features/customizations provided in your original audio product, please download the latest drivers from your system/:Dmotherboard manufacturer's website."
Should I of not followed that advice? I went to the ASRock webpage and downloaded the recommended drivers for the mobo through there for the realtek drivers. No help there
 

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Quote:
Originally Posted by necromancer31 View Post

"To be sure you obtain the full features/customizations provided in your original audio product, please download the latest drivers from your system/:Dmotherboard manufacturer's website."
Should I of not followed that advice? I went to the ASRock webpage and downloaded the recommended drivers for the mobo through there for the realtek drivers. No help there
Asrock gets their audio software from Realtek and reposts it to their website.
Asrock may have not gotten around to updating their website with Realtek's latest audio software.
 

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Discussion Starter · #6 ·
Ill try again. I don't think it will matter if I have the most recent or the second to most recent since this problem just started today, but I'll try that. If I don't post back then there was no change in the problem
 

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Discussion Starter · #7 ·
Well I downloaded the drivers and completely reinstalled realtek hd audio drivers to the newest release. Still no change. In crysis 3 and WoW, the sound is flawless, but try anything audio from the desktop, media player, itunes, youtube, etc, it's extremely choppy.. the only thing I can possibly think of left to do is completely reinstalling the gpu's drivers and software, one at a time starting from bare minimum and see if that solves/causes the problem.. any other advice? It's a new build so I know there isn't a whole bunch of bloatware/adware/etc that would be messing with it..
 

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Quote:
Originally Posted by necromancer31 View Post

Well I downloaded the drivers and completely reinstalled Realtek hd audio drivers to the newest release. Still no change. In crysis 3 and WoW, the sound is flawless, but try anything audio from the desktop, media player, itunes, youtube, etc, it's extremely choppy.. the only thing I can possibly think of left to do is completely reinstalling the gpu's drivers and software, one at a time starting from bare minimum and see if that solves/causes the problem.. any other advice? It's a new build so I know there isn't a whole bunch of bloatware/adware/etc that would be messing with it..
Please help! This is driving me crazy.. I have a $1400 media unit that can't be used for media >_<
Only thing my brain can think off is to try a different sound card.
If you get a Asus Xonar DG (PCI, $30) or DGX (PCI-E, $40) sound card, you could turn off (in the bios) the on-board sound.
And install the Asus Xonar, see if you have the same audio problem.

Not sure what else try.
 

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Discussion Starter · #9 ·
Sorry, I thought I mentioned it, the audio is played through the HDMI connection from the GPU. I plan on getting a fully custom sound system(10.2 surround) later on but I ran out of money before I could start on that. The build for just the comp was $1500, so..
If it comes down to it, I'll just use the crapp speakers I have(if that works through the onboard audio without problem) or just stick with the headphones since those are problem free.
 

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Discussion Starter · #10 ·
Okay.. I think I've narrowed the problem down a bit.. It seems that anything running off the onboard Audio/video systems(youtube, itunes, windows sound schemes, etc) is having the glitch problem, but anything requiring use of the graphics card(HD movie content thru windows media player, the games, etc) is perfectly fine. I think that narrows it down to the mobo fitting into the problem.. now the question is what in the world is causing the glitching?? Anybody have a best guess? I can't find anything anywhere on this problem.. my last resort is going to be restoring everything back to factory and reinstalling all the drivers. And if that doesn't work, deal with the nightmare of a mobo RMA with windows registered..
 

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Discussion Starter · #11 ·
Still can't figure it out and have reinstalled most of the drivers, taken off all the codecs, taken off ventrillo.. The onboard audio through the mobo's HDMI is perfectly fine. when running hdmi through the GPU, the audio is jacked if it's processing anything from the CPU. anything GPU intensive has flawless audio.. Anyone?
 

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If your running your audio thru the graphics card's HDMI (to a receiver?), then you should disable the motherboard's on-board audio and default to the HDMI audio output thru the graphics card.
 

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Discussion Starter · #13 ·
HDMI output straight to monitor(42" 120hz tv >_> ) one question... how the deuce do you default the audio to run through the GPU HDMIO output only?? >_< Still somewhat new at the programming aspect..
 

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Quote:
Originally Posted by necromancer31 View Post

HDMI output straight to monitor(42" 120hz tv >_> ) one question... how the deuce do you default the audio to run through the GPU HDMIO output only?? >_< Still somewhat new at the programming aspect..
After disabling on-board audio in the bios, computer audio might default to HDMI.
As the motherboard has built in video, disable that too, use the graphics card.
If you go into control panel, into the "Sound" section, to the Payback tab, it will show you the default audio device.
If HDMI is the default device, it should have a white checkmark in a green circle to shows it's the default device.
If not default, high light the (graphics card's) HDMI and give a right click for a pulldown menu, and left click on "Set as default".
I would set all audio and games to 2-channel audio (not surround sound), as your audio is coming from the 42" TV.

Not sure if there are any setting on the graphics card control panel that might need to be changed, I'm guessing(?) no.
 

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Discussion Starter · #15 ·
Many thanks for the help but that did not help the problem at all. I have literally done everything short of replacing the hardware and reformatting the computer.. I'm really at a loss for what to do with it.. If anyone else has experienced this and can help, please chime in anytime.
 

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Discussion Starter · #17 ·
That might of been helpful if I were using hackintosh, but it's windows 7 64bit.. Therefor nothing useful out of it.. But thanks for the attempt!
 

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Hmm ... I now wonder if your HDMI Audio driver is actually up-to-date or your GPU's digital passthrough *snort* is busted. Being a MSI anything can happen
 

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Discussion Starter · #19 ·
I can assure you every single driver is completely up to date.. the only thin_g I can thing of is faulty hardware(digital passthough being busted).. I have tried absolutely everything short of reinstalling the entire system starting with windows 7, and an rma on hardware.. I may just see if I can use the mobo's audio out and use speakers and just bypass hdmi audio that way. I've reinstalled multiple different versions of all audio/video drivers from multiple sources and nothing has worked.. the mobo drivers, the gpu drivers, the extra codecs, the audio chip drivers, everything.. all audio is perfect through the mobo's hdmi out, but only game and movie audio are good through gpu hdmi out, all other sounds(to include the start up sounds from windows sound scheme) stutters and cuts out extremely bad.. I have tried several combinations of solutions, even down to changing the pcie prot the gpu was on, and nothing has solved the problem. I'm down to saying bad hardware. That seems to be the total summation of the problem. Thanks everyone for the help in trying to solve this problem! I'll keep trying the solutions again and see if some random combination will help. Until then, I will remain open to any advice anyone can think of
 

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Discussion Starter · #20 ·
just a follow up. I'm not sure what the problem was. Did lots of driver reinstalls, uninstalling random stuff, reinstalling it, removing components, reinstalling, on and on and on and on.. Eventually the last driver install for the GPU magically made the problem disappear when i went with the 12.1 beta drivers(i think that's what it was). The drivers I was having the problems with were perfectly fine, they just didnt want to work for me. the betas fixed it though. A few months now and no further problems, just can't seem to get the OC's all perfect, but that's a different story all together
wink.gif
 
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