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Discussion Starter #1
Hey OCN!

I have created this thread with the intention of helping out OCN members with any questions or concerns related to Performance-PCs.com. I can help answer any questions like when we will get items in stock, if we will be carrying a new item, etc. Please don't hesitate to ask whatever questions you may have of PPCs, and I will do my best to answer them in a timely manner.

If you have any questions related to a specific order you placed, feel free to PM me the details.

-Matt
 

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Thank you, Matt!
 

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Matt, I created a help request with PPC (on their website) this past weekend, but it appears to have fallen into the Customer Support Black Hole. Is there any chance that you might be able to ping your customer support folks to actually respond to the issue?

Thanks
Gary
 

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Quote:
Originally Posted by garyd9 View Post

Matt, I created a help request with PPC (on their website) this past weekend, but it appears to have fallen into the Customer Support Black Hole. Is there any chance that you might be able to ping your customer support folks to actually respond to the issue?

Thanks
Gary
Same situation with my question. It was sent about week+. It was the second attempt to get an answer to my question. Still haven't heard back. I know one support person said awhile back some of questions keep ending up in the spam folder.
 

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Quote:
Originally Posted by Revan654 View Post

Same situation with my question. It was sent about week+. It was the second attempt to get an answer to my question. Still haven't heard back. I know one support person said awhile back some of questions keep ending up in the spam folder.
When there's a web form for submitting support questions, ending up in a "spam folder" is no excuse.
 

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The Man In Black
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I can post them in here. (I posted them in the closed thread)

Going forward Matt will probably post the Holiday codes in this thread though. (He gets the codes before anyone else, I assume.)
 

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Hey Matt,

when are you guys going to restock these? http://www.performance-pcs.com/bitspower-g-1-4-deluxe-white-rotary-90-degree-ig-1-4-adapter.html

I need a couple of them to finish my build.

... still working out on a shopping list for all the extra miscellaneous fittings and extra tubes needed to finish my build, my original plan went off by waaaaaaay side after some measurement mismatch on paper vs. reality & physical properties.

So, had to come up with a new way to re-run all the tubes to go where they need to go, but that also means the original fittings were not enough for the new paths.
 

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Just hangin' out
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@Matt,

Any chance you have, or can get, a fan shroud for a Thermochill PA140.3?
 

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Quote:
Originally Posted by Arctucas View Post

@Matt,

Any chance you have, or can get, a fan shroud for a Thermochill PA140.3?
Just spoke with steve about them there is none floating around any more (unless PPC has some hidden some were), we would have to make 500 of them if we were to do them. (steve my partner in the Business is the one who made them rads).
 

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Just hangin' out
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Matt,

Thanks for the prompt reply.

I expected as much, since I bought the radiator and shroud in 2010.

Thanks anyway.
 

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Discussion Starter #13
Quote:
Originally Posted by garyd9 View Post

Matt, I created a help request with PPC (on their website) this past weekend, but it appears to have fallen into the Customer Support Black Hole. Is there any chance that you might be able to ping your customer support folks to actually respond to the issue?

Thanks
Gary
Hey Gary,

Sorry for the delay, was on vacation for a few days. Please forward me that email at [email protected], and I will be sure your question gets answered.

Thanks,
Matt
 

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Discussion Starter #14
Quote:
Originally Posted by Revan654 View Post

Same situation with my question. It was sent about week+. It was the second attempt to get an answer to my question. Still haven't heard back. I know one support person said awhile back some of questions keep ending up in the spam folder.
Hey Revan654,

Sorry for the delay, was on vacation for a few days. Please forward me that email at [email protected], and I will be sure your question gets answered.

Thanks,
Matt
 

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Discussion Starter #15
Quote:
Originally Posted by AllGamer View Post

Can we expect to see new Promo Codes announcement in this thread going forward?
biggrin.gif


... since the old one was closed.
I will be sure to post the promo codes and dates as soon as I get them.
 

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Hey Matt, will you guys be carrying more Carbon Black line of fittings from Bitspower? there is a very small selection on PPC and getting the fittings from Bitspower.com.tw is insanely expensive, even before shipping...
 

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Discussion Starter #17
Quote:
Originally Posted by AllGamer View Post

Hey Matt,

when are you guys going to restock these? http://www.performance-pcs.com/bitspower-g-1-4-deluxe-white-rotary-90-degree-ig-1-4-adapter.html

I need a couple of them to finish my build.

... still working out on a shopping list for all the extra miscellaneous fittings and extra tubes needed to finish my build, my original plan went off by waaaaaaay side after some measurement mismatch on paper vs. reality & physical properties.

So, had to come up with a new way to re-run all the tubes to go where they need to go, but that also means the original fittings were not enough for the new paths.
Hey AllGamer,

We just made an order for Bitspower yesterday and the BP-DW90R was on it.. Should have them in about 7-10 days depending on if Bitspower has stock and when they ship our order.

Matt
 

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Discussion Starter #18
Quote:
Originally Posted by Windeh View Post

Hey Matt, will you guys be carrying more Carbon Black line of fittings from Bitspower? there is a very small selection on PPC and getting the fittings from Bitspower.com.tw is insanely expensive, even before shipping...
Howdy Windeh!

We only carry certain Carbon Black fittings.. But they are mainly special order.. if someone is interested they can email [email protected] with the Model Numbers.. We will get a quote from Bitspower and let the customer know and if they want to order, we will let them know how to proceed. Once an order is put in by the customer we add to the current order if possible, if not, it will go on our next Bitspower order.

Hope that helps!

Matt
 

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Quote:
Originally Posted by PPCs-Matt View Post

Sorry for the delay, was on vacation for a few days. Please forward me that email at [email protected], and I will be sure your question gets answered.
It wasn't an email.. it was a query made from your website. After I finally got to talk to someone yesterday, they said that the message never came through.
 

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Quote:
Originally Posted by PPCs-Matt View Post

Howdy Windeh!

We only carry certain Carbon Black fittings.. But they are mainly special order.. if someone is interested they can email [email protected] with the Model Numbers.. We will get a quote from Bitspower and let the customer know and if they want to order, we will let them know how to proceed. Once an order is put in by the customer we add to the current order if possible, if not, it will go on our next Bitspower order.

Hope that helps!

Matt
Thanks for the advice! Just sent off an email to sales, hopefully the price isn't as astronomical as purchasing from BP direct...

It's silly thinking that the parts will be cheaper having the manufacturer send it off from Taiwan to Florida, then send it back to Singapore...
rolleyes.gif
rolleyes.gif
 
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