RMA Asus

either or doesnt really matter..
new egg would prolly be faster.
And you shouldve gotten an email by now.
Try again.

Asus is extremely slow with responding to e-mails, and they ignored a few e-mails I've sent them in the past concerning an active RMA. The best way to get RMA help from them is to go to helpdesk.asus.com. You can try calling them as well, though I wasn't particularly impressed with their customer service folks. Good luck with getting everything straightened out. It took me a month plus a few days to get my RMA complete, and I live near the service center.

They used saver (3ish day) service for me, so that wasn't the issue. Plus, most folks aren't going to overnight their mobos back. I first contacted them on December 16, and I didn't get a RMA number until Dec. 29 when I called them. Then they never e-mailed me the return instructions, but BFRD had a copy of that e-mail and forwarded it on to me. They had the board in hand on Jan. 5, and the replacement arrived on Jan. 20. It was a long, slow, frustrating process, and I found their communications to be extremely lacking. That was just my experience, but I read about many similar experiences in the forums. It's a good thing they make killer products as many people have been extremely disappointed in their customer service.

yeah, Asus is really bad at responding to emails... it will usually take them 2+ weeks even though their website says it will only take a few days.

your best bet is probably to call them. I had to RMA my bro's mobo last month. I called them, sent it in and it took them about a week turnaround time... a couple weeks total

The helpdesk site linked above allows you to submit and track your RMA through an automated system. It looks like a pretty good resource. I just wish I would have found it before trying to deal with them via e-mail.

Thanks Guys.
All this sounds like a PITA, What is their warranty time limit? It might be easyer to just buy a cheep printer and run with it.

I think their warranty period is three years. It's probably worthwhile to get it replaced (there's a repair center in Kentucky, so at least you wouldn't have to send it all the way to California...though replacement boards get shipped cross country), but you could always just get a parallel to USB adapter and bypass the parallel port entirely.

I've only had to contact ASUS once, so by all means, not a broad sampling....but I was contacted the next day in response to my email. I hope I never experience the problems some others seem to have, I've been happy with ASUS products.....

However, the best bet is to RMA it through the vendor you bought it from if posible. And Newegg is speedy fast on RMAs. They even ship it back to with the same shipping you paid for in the first place.

But if the vendor's warrenty is expired, you'd have to send it back to ASUS direct.

I've been giving this some thought and this is what i came up with, once i installed the sound card the printer must of went to s****. i didn't think of this before because i might not use the printer for a week or so. before i installed the sound card i disabled the onboard in the bios. Sunday i enabled the onboard S/card and now the printer works again. So how does this work? does the O/B sound just idle there as long as nothing plugged in? it doesn't seem to affect the sound in any way. I was gearing up to commondear my wifes comp for a few weeks and decided to tinker some.