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9 Cans of Ravioli
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19,134 Posts
Discussion Starter #1
Lets say I buy a refurb mobo from Newegg- and it's broke. Can I send it into Asus? Reason I ask is because if Newegg doesn't send me all my cables/original box/etc like it says it *might*; I'm not sure Asus would take it. (Never RMAed a motherboard.) <br />
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Or do I just send in the mobo to Asus, and not the extra stuffs?<br />
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Reason I ask is because the difference between refurb and non-refurb P5W-DH-Deluxe's is about $80. <img src="/images/smilies/eek.gif" border="0" alt="" title="EEK!" class="inlineimg" />
 

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Some call me... Bifford
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5,265 Posts
If the board is still under the manufacturer warranty, go for it. ASUS will NOT want the extras anyway. They will instruct you to send the board only.
 

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9 Cans of Ravioli
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19,134 Posts
Discussion Starter #3
So if I buy from newegg, I should be in the clear? <br />
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Wouldn't the warranty only be for the first buyer..? <img src="/images/smilies/confused.gif" border="0" alt="" title="Confused" class="inlineimg" />
 

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Some call me... Bifford
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5,265 Posts
The manufacturer warranty is purely time-based. If the board is less than a year old (may be older for ASUS) then they will fix it. By fix I mean send you a different refurb'd board.
 

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9 Cans of Ravioli
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19,134 Posts
Discussion Starter #5
Different reburb board? Ouch. No new one? <img src="/images/smilies/redface.gif" border="0" alt="" title="Embarrassment" class="inlineimg" /> Only reason it bothers me is because I don't wanna have to keep RMAing until I get a good one. <img src="/images/smilies/redface.gif" border="0" alt="" title="Embarrassment" class="inlineimg" /><br />
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BTW/Off topic: What happened to the FEAR server? <img src="/images/smilies/confused.gif" border="0" alt="" title="Confused" class="inlineimg" />
 

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Some call me... Bifford
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5,265 Posts
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Originally Posted by <strong>The Pook</strong>
<a href="showthread.php?s=f0ff622456a527c34b14aeab359ee59d&p=1394445#post1394445" rel="nofollow"><img class="inlineimg" src="http://static.overclock.net//img/forum/go_quote.gif" border="0" alt="View Post" /></a>
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<div style="font-style:italic"> <br />
BTW/Off topic: What happened to the FEAR server? <img src="/images/smilies/confused.gif" border="0" alt="" title="Confused" class="inlineimg" /></div>

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</div>Please thank whoever decided to try and hack into the box. I have no idea who they were, I do know they were using a proxy out of China. No one was able to get access to data, but they were able to cause an overflow that crashed the box. I have decided to cease all "donated" servers. I am building a new box, and may put the FEAR server back online.
 

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9 Cans of Ravioli
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19,134 Posts
Discussion Starter #7
Always someone has to mess something up. <img src="/images/smilies/frown.gif" border="0" alt="" title="Frown" class="inlineimg" /><br />
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Well, thanks for the help. Since I can't rep you, have a super cookie. <img src="/images/smilies/biggrin.gif" border="0" alt="" title="Big Grin" class="inlineimg" />
 

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They have my ASUS P4P800 right now. I bought it off Ebay for $26 and it was OK... A little glitchy though. So i called and the people a Asus said no problem. (3 year warranty) It takes 10 days, not inclueding shipping.<br />
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This is Asus's e-mail to me after i called. (has all the info)<br />
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Your RMA# is ********. PLEASE KEEP YOUR RMA# ON HAND, AS YOU MUST PROVIDE IT TO THE CUSTOMER SERVICE REPS FOR ANY STATUS CHECKS AT (510) 739-3777 EXT. 5105. The RMA Process runs approximately 10 BUSINESS DAYS (excludes ALL holidays, weekends, and transit time back to you) from the date your product is RECEIVED AT OUR FACILITY. Customers are responsible for one-way freight to ASUS. Our standard shipping back to customer is FEDEX Ground. Once your product has been processed and shipped you will receive an automated email with the tracking#. <br />
You must write your RMA# on the outside package. (If you don't write the RMA on the outside of your package your product will be rejected at time of delivery). <br />
Attention your package to RMA department. Do not attention your package to an RMA representative, unless instructed otherwise. <br />
Do not include any accessories such as manuals, software, CPU, memory, retention mechanisms or clips, cables, or your original box. If you send any of the above-mentioned items they WILL NOT be returned or replaced. <br />
****Please note if your product is one of the following, please return your product with the following accessory:<br />
P5 series Motherboards - Please make sure to put the CPU Cap back on the motherboard to prevent pins from bending. If it is returned without the CPU Cap and one of the pins are bent, you may incur a fee to have the product repaired or it may be rejected back to you.<br />
A8N SLI - If you use only 1 video card with this product, please return the EZ Selector Card so that it may be properly tested as well.<br />
VGA CARDS-MUST be accompanied by the fan/heatsink, otherwise it will be rejected as physical damage****<br />
Also to insure proper troubleshooting/ testing, please include a brief description of the problem you are having with your ASUS product, any troubleshooting steps you may have tried, AND your CASE# from technical support if given one. <br />
Please be sure to package return product very carefully to prevent damage during transit. ASUS is not responsible for losses or damages incurred due to shipping / improper packaging. We recommend two inches of padding all the way around your product itself. You MUST package your product in a box. <br />
Physical damage is NOT covered under your ASUS warranty under NO circumstances and automatically VOIDS your warranty on your product. This damage can include any shape or form of corner / edge damage, broken traces, broken CPU socket, and/or burns. If you do send a product in that is physical damaged, you will be notified and the product will either be repaired / replaced for a fee or rejected. <br />
ASUS will reject any products packaged in an envelope.<br />
Please keep your technical support case number on hand if you will need technical support regarding this issue. (Technical support: 502-995-0883)<br />
**ASUS Computer International (USA) is a warranty repair service center. Please contact place of purchase for credit, refund, or upgrade. Asus does not provide these services under any circumstances.<br />
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Ship to address:<br />
ASUS Technology Service<br />
Attn: RMA Dept, RMA# _____________<br />
7100 Intermodal Drive, STE# A<br />
Louisville, KY 40258
 
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