Router Resets Itself

1173 Views 10 Replies 4 Participants Last post by gonX, Nov 29, 2009

Mr_Bubbles

Discussion Starter · Nov 26, 2009

I have a 2wire 1701HG gateway for our new verizon dsl that we recently got. We had it a couple of years ago for the dsl we had b4 the last couple of ISPs (moved houses

). I think it reset on its own back then too but it didn't bother me because I didnt game as much as i do now and it was only about 10 seconds which didnt always disconnect me from the game.

Anyways so now im using it again and it really annoys me and i want to fix it because it will kick me out of a MW2 game. Sometimes it will happen like 4 times a day and sometimes once or not at all. 90% of the time the disconnect is where the broadband light will turn off and then orange and then green again (this happens in about 10 seconds). The other rare instance is where the power light will go off and then flash for a little bit, the broadband light will flash green for awhile for about 1 minute+ and then it will reconnect.

Any solutions to this? It seems to be happening ALOT more lately although it has always happend. Happend probably 8 times today (even while i was writing this post XD).

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ComGuards

· #2 · Nov 26, 2009

I'd probably start by getting a low-end battery backup supply and give your comm equipment some power backup just in case your gateway and DSL modem are really sensitive to power fluctuations....

Alternatively, check firmware on the gateway and see how far out-of-date it is...

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gonX

· #3 · Nov 26, 2009

Since you're running DSL your signal might be weak. Try to log into your modem and find the diagnostics page - it should be able to give you attenuation, SNR and other fine details. Please copy these details here.

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Mr_Bubbles

Discussion Starter · #4 · Nov 27, 2009

Quote:

Originally Posted by ComGuards

Seems excessive for a modem lol. Considering i dont have that stuff id probably just buy a new modem if thats the case.

Quote:

Originally Posted by gonX

I found a page called diagnostics if this is what your looking for. It has not reset once today so the stats might be better than other times?
General Information
DSL Line: 1
Downstream Rate Cap: 1792 kbps
Downstream Atten. at 300kHz: 66.5 dB

Uncancelled Echo: 14.7 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset: -63.0 ppm Ok
Final Rx Gain: 25.3 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok

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gonX

· #5 · Nov 27, 2009

Are there other diagnostics pages, as I really want to see what your signal to noise ratio (SNR) is.

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ComGuards

· #6 · Nov 27, 2009

Quote:

Originally Posted by Mr_Bubbles

Seems excessive for a modem lol. Considering i dont have that stuff id probably just buy a new modem if thats the case.

Well, I don't know how your setup is, but if the modem / router are close to your workstation, you could always get one for the main system and then just add teh modem & router

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Mr_Bubbles

Discussion Starter · #7 · Nov 27, 2009

Quote:

Originally Posted by gonX

Are there other diagnostics pages, as I really want to see what your signal to noise ratio (SNR) is.

Um on the same page it says something about Noise Margin in the table if thats what ur lookin for. Ill just give u the pic.

EDIT: Since its hard to see the mgn1 column goes down like this 9.0, 8.2, 8.0, 0.0, 7.9, 8.1, 8.3
mgn2: 9.0, 8.0, 8.0, 0.0, 8.0, 8.0, 8.0
mgn1 = noise margin at start of connection
mgn2 = current or final noise margin

This is all if the "noise margin" is what ur lookin for XD. My router also hasnt reset once yesterday or today, strange.

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Marma Duke

· #8 · Nov 27, 2009

Noise margin is fine, that's not the reason for it.

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gonX

· #9 · Nov 28, 2009

Yeah that's the information I wanted. However it does not look like the noise margin is bad - anything below 6 dB of SNR can cause frequent disconnects like the ones you're explaining.

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Mr_Bubbles

Discussion Starter · #10 · Nov 28, 2009

What about on that same page at the top it says uncancelled echo - suspicious

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gonX

· #11 · Nov 29, 2009

Quote:

Originally Posted by Mr_Bubbles

What about on that same page at the top it says uncancelled echo - suspicious

IIRC that's very common on very long distance DSL connection, but since your connection is dropping quite often, you should call your ISP and ask about it.

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