|[ 11/24/2009 5:02:21 PM] Hi there, I heard you offer a double lifetime warranty. First of all is this given with the HD 5770? Secondly, I presume this warranty lasts forever and that it can be transferred yes? Last of all, is my card registered for this warranty if it is offered? Thanks, Ben|
[JAMES 11/24/2009 5:31:00 PM] Hi, thanks for your message, please note that the lifetime warranty, where offered, applies to the US and Canada and not Europe. Your card is correctly registered now Ben, thanks. If we can help with anything else please let us know. kind regards, james.
[ 11/24/2009 5:53:24 PM] So EU/UK members are only offered a standard 1 year warranty? Do you have any idea if this is to change at any point?
[SHAUN_T 11/25/2009 9:11:26 AM] Hi Ben, thanks for the quick response. Im afraid we have no say with regards to warranty, but within Europe the warranty in Europe is the responsibility of your reseller. We recommend contacting them with any questions you have about it. Kind regards, Shaun.
[ 11/25/2009 4:58:20 PM] So from what I have heard from you and others is that you offer a double lifetime warranty in North America and no warranty in the UK/Europe. This is quite disappointing to hear as the double lifetime warranty was the key selling point of the card. Is the European division of XFX planning to offer any warranty in the future?
[TONY 11/26/2009 2:03:18 PM] Hi, warranty issue is ongoing, so we are unsure on future developemnts, but because of the consumer laws in some EU countries, life-time warranty is unlikely to be available in the foresseeable future for Europe. But anything else you are unsure of, please let us know. Many Thanks Tony
Originally Posted by t4ct1c47
There is a simple solution to XFX products: Don't buy them if you're outside North America!
In the case of XFX, they offer no warranty what-so-ever to consumers outside of North America and the retailers are forced to deal with warranties. OcUK stopped selling XFX products at one point, and I know that Scan had problems in the past too.
Seeing as only a standard 2 year warranty is available via the retailer they really need to lower their prices drastically so they're more in line with other makes like Gainward, Palit, and LeadTek. If they aren't going to make themselves stand out by offering longer warranties than their competitors they shouldn't charge so much. EVGA are pricey but they have a ten year warranty to justify the extra cost. What does XFX offer?
Originally Posted by Toonshorty
If I can get enough signatures claiming people won't buy XFX till they offer some sort of warranty then I will hand it over to their customer support.
I purchased mine from eBuyer, which give no way for me to contact them unless it's an eNote which has the following catagories: