Omg signed!
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I just googled 'XFX RMA' and it took me to this graphics card forum, but does this mean my 5 year warranty on my new XFX psu that I just bought from OCuK is worth bugger all if it goes wrong and I can only use the OCuK 1 year warranty?
Originally Posted by t4ct1c47  There is a simple solution to XFX products: Don't buy them if you're outside North America! In the case of XFX, they offer no warranty what-so-ever to consumers outside of North America and the retailers are forced to deal with warranties. OcUK stopped selling XFX products at one point, and I know that Scan had problems in the past too. Seeing as only a standard 2 year warranty is available via the retailer they really need to lower their prices drastically so they're more in line with other makes like Gainward, Palit, and LeadTek. If they aren't going to make themselves stand out by offering longer warranties than their competitors they shouldn't charge so much. EVGA are pricey but they have a ten year warranty to justify the extra cost. What does XFX offer? |
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Yea, that won't work. Basically, XFX provide a single years support as is their legal requirement under British law. However, they will ask in order to get your parts RMA'd, you need to go through your re-seller. The reason they do this is so that they cut down on the number of unofficial RMA's, e.g. people buying parts from eBay. If you bought the part from an official re-seller, contact them within the year and it's fine.
I've ordered an absolute ton from eBuyer and they've always been great. Give them a bell and explain the situation. Outside of the UK, minimum warranty is 2 years. Now Britain does legally cover you for 6 years, after the first 12 months, you need to prove there was a fault at time of manufacture to get a repair/refund/replacement.
Essentially, you should have researched the warranty. It is very clear they don't offer double lifetime. No offence, but they are completely in the right and online petitions are about as effective as a chocolate fireguard.
Originally Posted by Toonshorty If I can get enough signatures claiming people won't buy XFX till they offer some sort of warranty then I will hand it over to their customer support. I purchased mine from eBuyer, which give no way for me to contact them unless it's an eNote which has the following catagories: |
I've ordered an absolute ton from eBuyer and they've always been great. Give them a bell and explain the situation. Outside of the UK, minimum warranty is 2 years. Now Britain does legally cover you for 6 years, after the first 12 months, you need to prove there was a fault at time of manufacture to get a repair/refund/replacement.
Essentially, you should have researched the warranty. It is very clear they don't offer double lifetime. No offence, but they are completely in the right and online petitions are about as effective as a chocolate fireguard.
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