Overclock.net banner

1 - 20 of 52 Posts

·
Registered
Joined
·
172 Posts
Discussion Starter · #1 ·
http://wccftech.com/gamestop-sold-refurbished-red-ring-death-xbox-360s-unsuspecting-gamers/
Quote:


The dreaded Red Ring of Death is one of the most well known legends of console culture. The three quadrant indicator or RRoD as it's more affectionately called was the Xbox 360's way of letting users know of a hardware malfunction, usually irreparable. However, if new reports are to be believed, then GameStop found a way to repair the RRoD and sell the consoles as refurbished. The worst part is, the fix was most probably non-permanent and could have contributed a lot to the high failure rate of the Xbox 360, assuming the report is accurate.

GameStop figured out a way to fix the read ring of death back in 2009 and made a homebrew machine to mass produce the fix. One of the most common reasons for the red ring of death was a connection being broken between the motherboard and the processor. A common fix (that most of you will remember) was one that required a towel - a crude attempt to bake the solder again and reset it, hopefully reconnecting the circuit; which might or might not work. The exact procedure involved wrapping the console in a towel, letting it run for 20 minutes, then letting it cool for another 20 minutes, after which the console will hopefully run.

Since this isn't something completely reliable, back in 2009, GameStop apparently devised a method in which the top part of the console was heated and the lower part was cooled allowing the solder to reset more precisely. This was done using an in-house machine that was operated by a Gamestop employee. The result was that Gamestop was able to turn scrap consoles into refurbished pieces with an absolutely huge profit margin. While I am sure it was more reliable than the towel fix, the fact remains, that even this was temporary and with the correct ambient conditions, bump or plain aging, the Xbox would revert to its critical failure state.

A recent survey estimated that around ~50% of Xbox Users have experienced a hardware malfunction of some sort and statistically speaking that is a very high number. The next obvious question is just how much of this 50% was the result of retailers such as GameStop reselling broken consoles with temporary fixes and how much, genuine failure. It would be interesting to see how the retailer responds to this new revelation. GameStop has been facing financial difficulties and has spent these past few years trying to stay relevant.
Moral of the story, never ever buy used hardware form the GameStop Corporation!
 

·
Registered
Joined
·
3,598 Posts
I typically think refurbished products is a warrantied device getting repaired then sold again. But doing a half-assed job isn't acceptable.

I'v repaired / sold RROD Xbox 360's that I fixed but I didn't wrap them in a towel or put them in a oven and ridiculous crap. Just removing the X clamps and replacing them with screws like you would do with a PC heatsink or waterblock along with replacing the chalky dry thermal paste with MX4 did the trick most of the time. The ones that people brought back for RROD again I went and added a thin aluminum shim in between the processor and heatsink to apply more pressure and no one reported issues after that.
 

·
Joined
·
2,327 Posts
Conspiracy by MS and Gamestop to sell more consoles
wink.gif
 

·
Registered
Joined
·
867 Posts
I would think most refrusbished 360s were those that had Red Ring of Death problems.

I don't see the point in calling out Game Stop for it. I've heard plenty of people getting refurbished consoles from MS directly and having to resubmit multiple RMAs.
 

·
PC Gamer
Joined
·
1,698 Posts
Get a console they say. Avoid error-ridden PC gaming they say.

Screw you M$ and Game$pot ! Hope the companies die out.
 

·
Retired but not dead!
Joined
·
7,435 Posts
Why is MS getting crapped on here for the shady tactics that Gamestop used?

The article, if believed, states Gamestop took scrap consoles and did a temporary in-store fix and sold them to unsuspecting people.

MS loses the sale and the temp fix console goes back into the wild only to fail again and make the 360 failure rate even worse than it really was.

Of course, none of this would have happened if MS built the 360 properly to start.
wink.gif


I had a launch 360. Eventually rrod. Send it back and got one that developed disc read errors. Send it back and got another that developed disc read errors.

Gave up. Ran out and bought PS3. PS3 died in 2 weeks. I literally had both consoles away for warranty at the same time.

The ones I got back still work to this day.
 

·
Registered
Joined
·
1,225 Posts
Quote:
Originally Posted by Shaded War View Post

I typically think refurbished products is a warrantied device getting repaired then sold again. But doing a half-assed job isn't acceptable.

I'v repaired / sold RROD Xbox 360's that I fixed but I didn't wrap them in a towel or put them in a oven and ridiculous crap. Just removing the X clamps and replacing them with screws like you would do with a PC heatsink or waterblock along with replacing the chalky dry thermal paste with MX4 did the trick most of the time. The ones that people brought back for RROD again I went and added a thin aluminum shim in between the processor and heatsink to apply more pressure and no one reported issues after that.
From my experience, the screw fix is far from permanent. About half the RROD xboxes that come to me for repair have already been previously repaired, and the majority of those use screws and have no signs of even a primitive heatgun reflow, much less a proper reball w/ a BGA rework station.
I can't determine the longevity of this fix for all the consoles, because some of the customers buy them used/get them from friends and have no idea about their history. However, those that have previously brought their console to some other repairman usually report 2-4 weeks of usage before the issue reemerged.
Naturally, much of this has to do with the motherboard revision as well. If it's a Xenon/Zephyr, you can bet your arse the issue's gonna repeat soon; even a proper reball sometimes doesn't hold too long on those (had a few people come back after 4-5 months). Those things draw power and produce heat like crazy. Opus/Falcon boards are much better in that regard.
 

·
Registered
Joined
·
395 Posts
I never seen the value in buying refurbished products. I would spend the extra $30-80 to buy a brand new product that comes with a longer warranty.
 

·
Joined
·
2,327 Posts
Quote:
Originally Posted by MSim View Post

I never seen the value in buying refurbished products. I would spend the extra $30-80 to buy a brand new product that comes with a longer warranty.
Nintendo sells refurbished Wii U's for $200, and those come with 1-year warranty.
 

·
Registered
Joined
·
1,741 Posts
Quote:
Originally Posted by MSim View Post

I never seen the value in buying refurbished products. I would spend the extra $30-80 to buy a brand new product that comes with a longer warranty.
its dependent on company and sometimes specific product, one company for example which has equal warranty on their own produce(1 year + 90 day when registered) if bought directly from them is Nintendo. For reference, refurb wiiu's are only 200$+5$ shipping, and the only thing missing from the refurb box compared to the deluxe box is like a 5$ gamepad cradle
 

·
Registered
Joined
·
1,251 Posts
Quote:
Originally Posted by mutantmagnet View Post

I would think most refrusbished 360s were those that had Red Ring of Death problems.

I don't see the point in calling out Game Stop for it. I've heard plenty of people getting refurbished consoles from MS directly and having to resubmit multiple RMAs.
Been there. I had five different 360's, four of them refurbished straight from Microsoft. & to be honest with you, the last one that failed, I traded it to Gamestop and they took it
tongue.gif
Just another reason why not to buy a refurbished console from Gamestop.
 

·
Registered
Joined
·
5,770 Posts
everyone i know that bought a 360 had failures! eventually everyone reverted back to a ps2 because ps3s were still way too expensive for high schoolers living in the hood.
 

·
Network Architect
Joined
·
2,706 Posts
So this is why my Xbox I bought from them has a busted GPU
thinking.gif


They refused to acknowledge it was their fault and I got stuck with dead unit number ~11 or something, they work as risers for things at least, lol. Bought an Elite model for $20 and that works much better.
yessir.gif
(BTW the Elite came from Goodwill)
 

·
Registered
Joined
·
487 Posts
I had a lot of luck fixing those. Most times it was heat related and some good thermal compound would fix them.
 

·
Registered
Joined
·
239 Posts
It would be nice to see GameStop slammed with a class-action over this. Probably won't happen though.
 

·
Registered
Joined
·
504 Posts
I can't blame gamestop. I bet 70% of you at one point traded in a failing console, red ring intermittent, cd drive failing, etc..., for cash or games. Would you rather they prosecute people for fraud or fix them and sell them again.

Maybe they should adjust their warranty to reflect a previously failed system to have a longer warranty or somthing. Preowned but fully working continue as currently advertised.
 

·
Registered
Joined
·
1,727 Posts
Not even surprised. Plus its the buyer's fault as well for buying used products of Gamestop. It doesnt just happen to Xbox 360 but to all consoles they sell used or as refurb.

Its only a matter of time before Gamestop shuts down. Its clock is ticking and Im just waiting when that moment hits because Ill be buying all the PS3 games for cheap lol
 

·
Joined
·
2,327 Posts
Quote:
Originally Posted by Kyoujin View Post

It would be nice to see GameStop slammed with a class-action over this. Probably won't happen though.
Yeah, I'm sure they covered their butt legally with something like "we can't guarantee that the console works, you buy it as is".
 
1 - 20 of 52 Posts
Top