[Madkat]

Quote:

: Please do not reply to this email. Dear Mr. Cluff This is a courtesy notice from the Technical Service Center at AMD, Inc., in reference to your Warranty Service Request for your AMD retail packaged Processor in a Box. We have not received the processor you have requested to be replaced: RMA# 2000011982 Product ADA2800BOX Serial Number 1140217A50986 This request will be closed if we have not received your processor within 5 days. Please refer to AMD’s limited warranty policy on our website for details regarding coverage of your AMD retail packaged Processor in a Box. This information can be found at http://www.amd.com/us-en/Processors/...ources/0,,30_1 82_867_2139,00.html Thank you for supporting AMD. Best regards, AMD Technical Service Center

I sent in my processor 3 weeks ago. i got a call saying we recieved it, but the heatsink wasnt included, we must have it to replace your processor. I called the tech support guy (princeton) and told him, hes trying to find a work around.

Since THEY have it, and 5 days pass, wouldnt that mean that they keep it and dont return it to me? if so am i screwed?

 

[metalkobra]

Well, its your fault, you shouldve known that if youre gonna RMA a product you better have ALL the ins back in the box to send back, otherwise theyre not gonna replace anything.

 

[Madkat]

how would i know? i dont have the box, i dont have the heatsink, and i dont have the manual, all that stuff was chucked. i threw the heatsink out the day i got the processor, had a different one. it i bit me in the ass.

 

[The Duke]

HS???
The last RMA I sent they said they did not want the HS???
Times are a changing!

 

[Madkat]

yeah im screwed now... my mobo is comming back this week, and ill have MOST of my parts back. (except ram and gpu, those were in the garbage at the lan)

 

[sccr64472]

Quote:

Originally Posted by Madkat how would i know? i dont have the box, i dont have the heatsink, and i dont have the manual, all that stuff was chucked. i threw the heatsink out the day i got the processor, had a different one. it i bit me in the ass.

Using a 3rd party heatsink voids the warranty, so I'll be interested to see what happens from here.

 

[ztec]

here what you should do you reply claiming you rang up and were told NOT to return any of the above (that you chucked) and the fact it was not included in the return was NOT you fault as the person who you spoke told you not to,this will put the ball in their court,if they say well it makes no difference the items weren't in the return you say you want to speak to a manager/head of department and say the above and if they don't apoloizge to you and say we'll send a replacement you just sayu'll be contacting say citizens advice bureau (thats what its called in uk )about the matter and state the fact u'll mention that they'll be keeping your property...failing that you screw (what every they say keep it sharp and varge and be polite but NOT apologetic ) good luck

and hope this helps you

edit: option to would be to claim taht you return all items and they must have misplaced them but this would be harder to pull off as they've already said you didn't return the items so be careful not to put yourself in a postion where they could get you for false information

 

[remy5405]

uu

 

[remy5405]

Quote:

Originally Posted by Madkat yeah im screwed now... my mobo is comming back this week, and ill have MOST of my parts back. (except ram and gpu, those were in the garbage at the lan)

what happened to them the first time around?

 

[Madkat]

redbull/bawls into my fan shorted everything out.

 

[YiffyGriffy]

Well, they can't legally keep your CPU... that's like theft... but if they don't know they have, that's sort of a different story...

A good lesson here, keep all original parts to something incase you need to return it... I think you need to call your buddy up and ask him what the hell is going on and where your processor is.

 

[Madkat]

if they dont have a record of it, and i sent it in, and give them proof of delivery are they forced to give me a new processor?

 

[ztec]

if you have proof that your sent it,and they fail to locate it they should have to either refund your loss or give you a new one,unless it wasn't posted where they have to sign for it,then you'd have to claim from the postal service (only if it was insured postage ,then they'll pay out)

 

[soloz2]

yeah, as long as you have proof of shipping and that they recieved it. then you should be fine if for some reason they lost it... but I highly doubt that. the AMD rma department/tech service is quite small. They don't even have employee numbers that they need to give you. you can call and just ask for a person.

Anywho, you should have known to send your cpu in w/ the stock hsf. there is no reason to buy the cpu in a retail box unless you are going to keep that. Also, it clearly states in the warranty info in the manual that you have to send the hsf in too. Furthermore, AMD will tell you to send the hsf in w/ the cpu. I just sent my 3200+ in a few months ago and they specifically told me I had to send the hsf in, and it was in the email they sent me w/ the RMA number. so you really need to pay more attention to things.

 

[Madkat]

here is the orig e-mail i got from amd for my rma:

Quote:

Originally Posted by E-mail from AMD Dear Mr. Cluff, RMA # 2000011982 Date January 3, 2006 Thank you for contacting AMD regarding warranty replacement of your retail packaged 'Processor in a Box' processor(s). Processor(s) which meet AMD's Processor in a Box warranty requirements. The following processors have been authorized for return to AMD: DIAG08 Processor: ADA2800BOX Serial Number: 1140217A50986 Packaging and Shipping Instructions: Please send your processor(s), along with the heatsink(s) and fan(s) that were included with your AMD retail packaged Processor in a Box, to the address below. Important: To minimize risk of shipping damage, please be sure to pack the processor(s) securely (using bubble wrap and a sturdy box) and in such a way as to avoid exposure to ESD (Electro Static Discharge). Visual Mechanical Inspection: Pease note that your processor(s) will be subject to AMD Visual and Mechanical Inspection upon arrival at the AMD Returns Center, and must pass this inspection before your warranty claim can be approved. Failure to pass VM inspection will result in your processor(s) being returned to you. Shipping Address: Advanced Micro Devices RMA# 2000011982 6120 Stewart Ave. Fremont, CA 94538 US What's Next? Once we have received your returned processor(s) at the AMD Returns Center, you will receive another email to update you on the progress of your warranty claim. Thank you for supporting AMD. If you have any further questions, please contact your AMD Regional Technical Service Center. AMD Regional TSC telephone number: USA: +1 408 749 3060 United Kingdom: +44 (0)1276 803299 Deutschland: +49 (0)89 45053199 Italia: 800-877224 (numero verde) France: 0800-908-621 (numéro vert) Benelux: 00 800-12 30 23 40 (free phone) Spain: 900-997-121 (num. gratuito) Best Regards, AMD Technical Service Center.

Ok so it does say it, i didnt read it. you guys have good ideas, i might still have hope.

 

[Madkat]

Quote:

Originally Posted by ztec if you have proof that your sent it,and they fail to locate it they should have to either refund your loss or give you a new one,unless it wasn't posted where they have to sign for it,then you'd have to claim from the postal service (only if it was insured postage ,then they'll pay out)

i shipped it UPS and it was signed for.

 

[soloz2]

Quote:

Originally Posted by Madkat i shipped it UPS and it was signed for.

well if AMD says they don't have it... and you just say 'yes, you do' and prove to them that it was signed for... tracking number and all... as long as AMD doesn't remember where it is and/or doesn't bring up that you didn't send your hsf then you should be golden.

if they do remember that you didn't send the hsf they can require you to send it in before they will replace your cpu because they did clearly state that you had to have it to send the cpu in.

 

[Ty Auchter]

Quote:

Originally Posted by ztec here what you should do you reply claiming you rang up and were told NOT to return any of the above (that you chucked) and the fact it was not included in the return was NOT you fault as the person who you spoke told you not to,this will put the ball in their court,if they say well it makes no difference the items weren't in the return you say you want to speak to a manager/head of department and say the above and if they don't apoloizge to you and say we'll send a replacement you just sayu'll be contacting say citizens advice bureau (thats what its called in uk )about the matter and state the fact u'll mention that they'll be keeping your property.

It's called the Better Business Bureau in the US.

 

[sccr64472]

Quote:

Originally Posted by Madkat redbull/bawls into my fan shorted everything out.

So basically, you got your bawls stuck in the fan?

Ya,that's never good.

 

[Tobuk]

Quote:

Originally Posted by sccr64472 So basically, you got your bawls stuck in the fan? Ya,that's never good.

gahahahah!!

anyway...