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While I love ATI video cards, as well as Nvidia just alike, I am pretty much exhausted with the piss poor customer service offered by most ATI partners; HIS, Diamond, Visiontek, etc. Sapphire wasn't too bad, but I need to send a GPU in for RMA, and when a company won't display a physical phone number on their site, or you have to hunt for it, this discourages me.
We pay hundreds of dollars for products that will usually be outmatched by the year after, yet and still these companies choose not to have a staff and protocols in place for people that need help.
People can say what they want about Nvidia GPUs, but one thing that is undeniable is their service is far more superior than ATI's; in fact if XFX or Asus didn't make GPUs for ATI now, they would really have no reputable grounds.
After 2 weeks I finally talked to someone from HIS support, and Diamond has yet to respond to my ticket after 5 days. Funny thing about HIS support: You have to APPLY for a RMA number before you can send it in. Let's not forget that their turnaround time is 2-4 weeks. Not 7-10 business days like BFG, or immediate turnaround like EVGA.
My interest for products goes far beyond benchmarks and overclocking ability, I look for value and service, and frankly ATI's partners just don't cut it for $300+ of my money. I'll just wait for Fermi now I guess.
We pay hundreds of dollars for products that will usually be outmatched by the year after, yet and still these companies choose not to have a staff and protocols in place for people that need help.
People can say what they want about Nvidia GPUs, but one thing that is undeniable is their service is far more superior than ATI's; in fact if XFX or Asus didn't make GPUs for ATI now, they would really have no reputable grounds.
After 2 weeks I finally talked to someone from HIS support, and Diamond has yet to respond to my ticket after 5 days. Funny thing about HIS support: You have to APPLY for a RMA number before you can send it in. Let's not forget that their turnaround time is 2-4 weeks. Not 7-10 business days like BFG, or immediate turnaround like EVGA.
My interest for products goes far beyond benchmarks and overclocking ability, I look for value and service, and frankly ATI's partners just don't cut it for $300+ of my money. I'll just wait for Fermi now I guess.