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Discussion Starter · #1 ·
So pretty much what happened was i turned on my pc this morning and a puff of smoke rolled from the top of the motherboard i did a visual inspection and there are no physical damage but you can definitely smell burnt electronic. i know it's the power supply because i tested it on a broken AM2+ MoBo and the PSU fan wouldn't even start but with an older 380W Antec it works fine. So like the title says will ASUS Still honor my 5 year warranty even though it was the Power Supply that killed it?
 

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Discussion Starter · #3 ·
Quote:
Originally Posted by autumnsunset View Post

Of course no. It wasnt their product's fault.
Get a SeaSonic next time
wink.gif
it was a seasonic
rolleyes.gif
 

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they should honor it, as long as you didnt physically damage the board yourself then you can always tell them the board was defective. they dont have to know the psu killed it.
 

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you need to claim off seasonic not asus
 

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claim off both imo, maybe seasonic will pull a corsair and straight up pay for a replacement, then if not go for asus.
 

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Discussion Starter · #7 ·
Quote:
Originally Posted by szeged View Post

claim off both imo, maybe seasonic will pull a corsair and straight up pay for a replacement, then if not go for asus.
power supply is out of warranty by 6 months so my last hope is ASUS.
 

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then yeah just claim it to asus, they should honor it. the only times ive seen them not honor a warranty is when the socket of the board is physically damaged or if the board has a cracked pcb, since this is electrical damage they should take it no problems.

dont mention anything about the psu to them either, if they find out it could have possibly been seasonics fault at all then they will probably tell you to screw off.
 

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Discussion Starter · #9 ·
Quote:
Originally Posted by szeged View Post

then yeah just claim it to asus, they should honor it. the only times ive seen them not honor a warranty is when the socket of the board is physically damaged or if the board has a cracked pcb, since this is electrical damage they should take it no problems.

dont mention anything about the psu to them either, if they find out it could have possibly been seasonics fault at all then they will probably tell you to screw off.
Yeah its in near mint condition other than a bit dusty..... ugh what a lousy day for this to happen.
mad.gif
 

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Quote:
Originally Posted by philhalo66 View Post

Yeah its in near mint condition other than a bit dusty..... ugh what a lousy day for this to happen.
mad.gif
get a can of compressed air, blow off that dust, pack the mobo up and ship it to the asus rma dept. they shouldnt have a real reason to deny the claim.

also if you can take lots of high detail photos of the socket of the mobo and around the mobo as well to show there is no physical damage to the mobo just in case they try to say you damaged it physically.
 
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