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Discussion Starter #1
I've been having an issue where audio/video stops ~30 sec into a video for a while now, countless hours of trouble shooting. I solved it for 3-4 months, and then it resurfaced after a power outage.

I want to do a full reset, how do I go about keeping my subscriptions such as Office 2013 and Norton? I have the discs, I'm just concerned about the keys. I'm afraid it might recognize this PC as a new PC after a fresh install.
 

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Da Boss
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You could just do a refresh instead of a reset. Refresh will just "repair" the OS but leave most if not all of your items installed. Make a full drive backup before proceeding further.
 

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Discussion Starter #5
I'll try the refresh first. And yes, a reset is a fresh install.
Quote:
Originally Posted by Greensystemsgo View Post

Hello, firstly before a refresh/reformat maybe we can fix your video stuttering issues?

If you are mentally past that point, consider a fresh reformat over a refresh. As such consider backing up your licensing or even just recovering your key. Which license is it? Oem/retail/university/vlk?

Https://support.office.com/en-us/article/Find-your-Office-product-key-12a5763a-d45c-4685-8c95-a44500213759?CorrelationId=634cc00c-98a0-49ae-b79d-e985a5e438ba&ui=en-US&rs=en-US&ad=US
I upgraded from Win 7 so I don't think I could do a reformat. I would troubleshoot the issue, but I've tried just about everything. Besides, a clean install is never a bad thing.
 
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