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Discussion Starter #1
My son just built a Ryzen 5 PC and purchased Windows 10 home.

The problem he is seeing is he is unable to change his lock screen image to even the Windows defaults. When he doe she just gets a grey screen in the preview image box and it never changes. He has tried the solutions from this site below:

http://www.troubleshootwindows.com/...ture-stuck-user-account-picture-in-windows-8/

No joy there. I helped him out some and I have also been unable to identify the culprit. He was using one of our family PCs before he moved over to his own. I had him log onto that change his lock screen and then sync it. This also did not work. Really stuck on this one. Anyone else out there seen/fixed this?

Thanks all for your help.
 

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LTSC for life crew
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Has his copy of windows been activated? I ask as I had a similar issue on a fresh install that resolved itself once windows 10 was activated.
 
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