Most of the time this is the customers fault for not doing any research and letting employees deceive them, but having pricetags adjusted... tsk tsk...
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All I've ever bought there are college-ruled notebooks. oh lawd did I get ripped off?
Anyone who shops there deserves to be ripped off.
Snap its late, and I am feeling Darwiny
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Anyone who shops there deserves to be ripped off.
Snap its late, and I am feeling Darwiny
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The product is worth whatever the customer is willing to pay. In this case I would have to agree with Marin. The retailer sets the price just like auto dealerships set the car prices. Clearly some dealerships have the same product for less and have varied warranties included or excluded in the advertised prices.
Customer ignorance is great for business... always has been.
Originally Posted by Marin Most of the time this is the customers fault for not doing any research and letting employees deceive them, but having pricetags adjusted... tsk tsk... |
Customer ignorance is great for business... always has been.
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Not everyone wants to pay extra for a warranty. And certainly not done without them knowing.
Originally Posted by Mootsfox So customers are paying what's on the sticker? And they get an extra warranty with that? And this is a problem... why? |
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It's almost a bonus as included with the sticker price. It's not as if they have $399.99 for a dvd-r/w drive as the "clearance" sticker and automatically charge $449.99 because of the warranty. At least the customer is already paying what they expect to pay.
While this practice with the photoshopping is quite dishonest, unless its only the individual employees who are profiting/pocketing the money and not the company, I would say that it's not a legal matter.
Originally Posted by Diabolical999 Not everyone wants to pay extra for a warranty. |
While this practice with the photoshopping is quite dishonest, unless its only the individual employees who are profiting/pocketing the money and not the company, I would say that it's not a legal matter.
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Well, that's the thing. If they are paying the exact price that is on the sticker... where is the harm? Sure, if a marked $100 item rings up $125 at the end, something is up. But if the employees are just changing the sticker price (say to $100 from $75) and taking that difference as a warranty, where is the harm? The customer gets a warranty and pays the price of the sticker.
This sounds like the stores were going against each other, the store (and GM of thus store) gets bonuses for selling the most service plans. This is a somewhat shady way of doing it.
I may be reading the article wrong, but if not, then there is NO problem here. The price altering is "intrastore" it doesn't effect the customers at the POS.
Originally Posted by Diabolical999 Not everyone wants to pay extra for a warranty. And certainly not done without them knowing. |
This sounds like the stores were going against each other, the store (and GM of thus store) gets bonuses for selling the most service plans. This is a somewhat shady way of doing it.
I may be reading the article wrong, but if not, then there is NO problem here. The price altering is "intrastore" it doesn't effect the customers at the POS.
sadly, as a recent office depot employee (got a legit job now
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) the money does infact go to the employee in terms of commission and extra spiffs for selling add-on merchandise, and many of those employees as found by other articles will lie about stock if your not willing to buy any of the extra add-ons so if you do shop there for a computer i would suggest to check the bottom right side of the tag and type the 6 digit sku number so you dont get ripped off
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I agree with most people in that you should do research before buying anything over a certain price to make sure you're not getting ripped off.
Normally adding a warranty to the price wouldn't be a problem except the fact that this was not even authorized by the store itself.
Local chain stores aren't supposed to change prices at whim, they have to adhere to the prices set by the "headquarters".
Doing this in a deceptive way also makes it wrong. Adding to the price without telling customers why, for your own personal gain is more akin to a shady used car lot...not a big retail store.
This is another reason why I have stopped going to these stores all together.
I hate people trying to tell me what I need, and trying to shove products down my throat.
Originally Posted by Mootsfox So customers are paying what's on the sticker? And they get an extra warranty with that? And this is a problem... why? |
Normally adding a warranty to the price wouldn't be a problem except the fact that this was not even authorized by the store itself.
Local chain stores aren't supposed to change prices at whim, they have to adhere to the prices set by the "headquarters".
Doing this in a deceptive way also makes it wrong. Adding to the price without telling customers why, for your own personal gain is more akin to a shady used car lot...not a big retail store.
This is another reason why I have stopped going to these stores all together.
I hate people trying to tell me what I need, and trying to shove products down my throat.
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i agree
Originally Posted by Mootsfox Well, that's the thing. If they are paying the exact price that is on the sticker... where is the harm? Sure, if a marked $100 item rings up $125 at the end, something is up. But if the employees are just changing the sticker price (say to $100 from $75) and taking that difference as a warranty, where is the harm? The customer gets a warranty and pays the price of the sticker. This sounds like the stores were going against each other, the store (and GM of thus store) gets bonuses for selling the most service plans. This is a somewhat shady way of doing it. I may be reading the article wrong, but if not, then there is NO problem here. The price altering is "intrastore" it doesn't effect the customers at the POS. |
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Until you get ripped off in the same way.
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Re-read the OP again. Office Depot is sneaking in the service plans without customer knowledge. That means, if the product malfunctioned a year later, the customer wouldn't even know they could go back and get a replacement or repair at no cost, because they didn't even know they bought a service plan in the first place.
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BB and Newegg doesn't slip in a service plan without your knowledge. At least not yet.
Originally Posted by thunder12 i agree |
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Originally Posted by dralb What's wrong with this? I agree that it is shady, but if you agree to what you are buying and are happy with the price, what's the problem? This is the same as stores inflating the MSRP before a sale. it is up to the consumer to educate themselves prior to buying. |
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Originally Posted by dralb This is like getting mad at BB becasue newegg sell it cheaper. At least with this scenario, the customer is getting something extra for their money and it is not simply infleated for profit. |
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