ZoneAlarm Security Suite is blocking print server [Resolved]

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Try going into the ZA control panel and on the left side click on the program control tab, then click on the program tab and scroll down till you find your programs for your printer and then left click in the trust level column and click "trusted" on anything to do with your printer. Hope this makes sense.

Yup, I know exactly what you mean. Unfortunately it did not work =(

Have you enabled file and print sharing?

I meant in XP but I think what I would try next is to completely uninstall ZA and reinstall with everything connected and with that when ZA windows start popping up you can configure it fresh. It is late and I will check back tomorrow to see how it went for you, good luck.

I'll prob tackle the reinstall in the morning and keep you posted. Thanks for the troubleshooting!

I hope no news is good news?? ZA can be very wierd sometimes ( I know because I use it too) and I know for the longest time ZA had issues with Windows Messenger Live and not letting you get connected. That was an issue with ZA's compatibility with the program and I know that ZA had to fix the problem from their end. Maybe if your printer server is very new it "could" be something maybe a quick call to ZA support might answer for you.

Also you could try to lower your security settings in ZA, uninstall/reinstall, make sure everything is set to "always allow", etc....it sounds like you have done the hard stuff already with the IP's and stuff. I am not that knowledgeable with opening and configuring the firewall ports but maybe you need to look there.

Have you tried adding the printer's address to the trusted zone? Or, have you enabled the ports it uses?

I did the clean reinstall with no luck. The only way that it will print is if I turn the program control completely off causing the outbound protection to be disabled. Even if I put it on Low, causing the program control to go into learning mode, it still will not print while ZA monitors it.

Edit: I even bumped the printing progs from trusted to super - nothing going on there either.

I had the same problem using the IOGEAR GPSU21 print server and Zone Alarm. I finally got it to work by allowing the Spooler SubSystem program to have SERVER rights in the Trusted zone as well as ACCESS rights to the Trusted and Internet zone with a 3 bar trust level.

Hope this helps!

Hey thanks! That is something that I did not try. GF fell asleep on the couch over by the printer so I dare not try it now LOL I AM tempted, but I won't. I'll try in the morning. Rep for you if this works.

Also, welcome to the forums. Hope you enjoy your stay. Please fill out your system specs under the UserCP menu.

That is great news, I guess we do learn something new every day thanks.