The downfall of Razer products for me (Why you should never buy from Razer)

Cavi Mike · Mar 3, 2012

I have never owned anything Razer but I feel like buying some of their stuff just to spite you.

warr10r · Mar 3, 2012

^^^ lol!

Razer Arctosa: Simplified Lycosa. Brilliant and sturdy. I bought it a few years ago yet I'm now typing this reply using it....
Razer Copperhead: Damn stupid Y-axis acceleration bug. The Y-axis acceleration always defaults to its minimum setting when you change profile or reboot. If it weren't for that I'd still be using it.
Razer Goliathus Speed: Brilliant mousepad. I like rolling it up and taking it with me to LANs.

NEXT keyboard: Razer BlackWidow Ultimate N7 Edition
NEXT mouse: Razer Imperator N7 Edition

In other words, I'm sorry some of you have had bad experiences but I think I'll stick with Razer anyways.

Vengeance47 · Mar 3, 2012

Quote:

Originally Posted by fofamit

/\
This is really well said.
On a similar note, this whole thread reminds me of someone I know who wanted to prove women were terrible drivers. What he did was while he was out and about, when he spotted a bad female driver he would make a little tick in his notebook. Finally he said, "look at all of these bad female drivers! I knew they were bad at driving!" And I replied, "well of course you're going to have a large tally like that, you've only been looking for what you want to confirm. You didn't even consider the opposing conclusion."

Or Razer just make poor quality products. Which is true.

A typical failure rate should generally speaking, be no more than 2% - 5% for any product within its warranty period. That's using a standard distribution model which most companies use.

Now, between my 2 brothers and I we have owned 6 Razer products over the years. 2 cacharias headsets, 2 lycosa kb's an arctosa and a copperhead mouse. Every last one has failed/broken within 6 months of purchase. So that's a 100% failure rate for my family.

But sure enough, we've owned somewhere along the line of 15+ Logitech products between the 3 of us including speakers and the only thing that has broken was my older brothers g5 mouse because he smashed it on the table. Everything else still works to this day. My G5 is 4 years old and still running strong, same with my little brothers.

So my point is, razer products fail more regularly then they should. They have a much higher failure rate than I would deem acceptable. I've heard countless people have issues with their products over the years. Sure, there will always be good stories too. But sadly for razer, there are just far too many bad experiences and stories for me to buy anything from them ever again.

Brutuz · Mar 3, 2012

Quote:

Originally Posted by Vengeance47

Or Razer just make poor quality products. Which is true.
A typical failure rate should generally speaking, be no more than 2% - 5% for any product within its warranty period. That's using a standard distribution model which most companies use.
Now, between my 2 brothers and I we have owned 6 Razer products over the years. 2 cacharias headsets, 2 lycosa kb's an arctosa and a copperhead mouse. Every last one has failed/broken within 6 months of purchase. So that's a 100% failure rate for my family.
But sure enough, we've owned somewhere along the line of 15+ Logitech products between the 3 of us including speakers and the only thing that has broken was my older brothers g5 mouse because he smashed it on the table. Everything else still works to this day. My G5 is 4 years old and still running strong, same with my little brothers.
So my point is, razer products fail more regularly then they should. They have a much higher failure rate than I would deem acceptable. I've heard countless people have issues with their products over the years. Sure, there will always be good stories too. But sadly for razer, there are just far too many bad experiences and stories for me to buy anything from them ever again.

Exactly, I would easily put their real failure rate somewhere at 20-30%, although with their customer service they could make it look a lot better by simply not taking any faulty products back.

Point is, no matter how you spin it, you're spending $50+ on a part that cost them $5 to make, and that they've probably already recuperated the R&D costs on. Better off buying Mechanical Keyboards/Logitech or Saitek mice/Any other headset (I got a TDK one for AU$99, great sound quality on both the cans and the mic)

svthomas · Mar 4, 2012

hmm, I have 4 razer mice (two deathadder and two naga), and two black widow mechanical keyboards. Zero failure rate, and they get used A LOT by my gf and I.

Cannot speak for headsets, though, because I don't buy headsets...

tlminh · Mar 12, 2012

1. Razer Onza Tournament controller - didn't work with half of my games despite re-installing drivers/updating drivers. Normal 360 controller worked fine so I returned the Onza
2. Razer BW Ultimate Keyboard - Backlight on some keys began flickering on and off after 3 weeks of light use. Returned
3. Deathadder Mouse - no problems x 2 years
4. Deathadder Mouse - no problems x 8 months
5. Naga mouse - no problems x 3 months

Based on my experience, seems like the mice work fine, everything else is unreliable. That's mah 2 cents

JonnyBiohazard · Apr 5, 2012

I found this forum whilst searching for information about Razer build quality.

Needless to say Im a gamer who bought my first Razer product after being persuaded by a couple of Razer Fanboyz .

* The razer naga was the most expensive mouse Ive EVER bought.
* Similar to another contributor here it failed JUST after the 12 month warranty expired.
* First the right, then within a month the left button started to "flutter". (making and breaking connection)
* Since the button I use most failed just before the button I use slightly less, I am going to assume thats **** build quality.
* Once you start looking hard on the internet you find two things: Fanboyz and threads about people being pissed off that their VERY expensive kit has poor build quality.

To put it in perspective, when I first started gaming, I thrashed a bottom end, 5buck Microsoft Mouse for two years as a hardcore MMO player. It NEVER failed.. These days Im much more casual, yet my 90 Euro Razer mouse craps out on me after 13 months of CASUAL gaming.

Ill be honest, I still have my old Logitech G5 as a backup, in fact, I replace my mouse as a matter of preference, not because it fails The Naga was the first mouse Ive ever had that actually downright broke.

My conclusions is these after doing a bit of research.

* Their target market is primarily very young gamers who replace their products in the same way school kids need the new sneakers to keep up with fashion.
* They are built with piss-poor build quality. They look shiny, but they are not built to last like logitech for example.
* They are designed to last JUST long enough until the 11 year old replaces it with the latest new Razer product
* As per Apple, they are very good at turning their consumers into their own marketeers. Personally I find I cant have a reasonable conversation with a Razer user because they get all wierd and defensive. This is not by accident, this is a deliberate marketing strategy they deploy at gaming conventions.
* They are all sass and no class.

I was compelled to respond in support of the original poster as I am fairly pissed that the most expensive mouse Ive ever bought, turned out to have inferior build quality to a free microsoft mouse that came with a keyboard.

Do some unbiased research and you find lots of posts like this on the internet.. they go something like "*** I just spent a gazillion bucks on this razor mouse and its crapped out on me" ... thats my story.

PS oh yeah... I forgot to mention that I actually gave up trying to get a response from customer services. Three emails months ago, never got a response.

shinoraze · Apr 8, 2013

Just as to continue HOW POOR THEIR BUILT QUALITY IS, im an industrial design student, and i know wen im saying that Razer products all of it, is so badly designed, keep aside quality which we by now know is not at all worth the price we pay.

Including me and my fren circle, who are moderate to hardcore gamers has used razer prducts, mostly mice(that includes, Mamba, Imperator, Krait & Abyssus), around 10+ items including my Razer Lycosa Mirror edi, has failed within 6 to 10 months of moderate and extensive use. Either the mice scroll wont work, left click or right click flutter or other game incompatibility.

My story of Lycosa goes like after 10 moths the keyboard stops responding mid-game or any other sessions. key lights start to acting crazy, and keys started getting stiffer, was becoming difficult to even type a message. Then out of my old kept trash started using my age old Logitec keyboard, and I realized the thing which I almost thrown in the garbage in the end came into such help when needed. Then after my Lycosa gets replaced by my retailer, again the same problem start to occur, unbelievably till present.

Now you tell me hu ever is reading this, would u wanna go thru the same. Razer do fancy up ur desk, but at a unreliable cost.

Since then I never bought Razer nor I recommend any.

Ashuiegi · Apr 8, 2013

i never owned one because i always found them quite cheaply made , but i agree some look good , i m glad i went all Logitech.
Plus Logitech is a Swiss brand , from my country, i prefer Swiss engineering to American "comercial thinkering" ,....
i m sure they are maid by the same Chinese factory but they are made using the brand specification on material, quality level and testing . these have a huge impact on cost and profit , but it has the same effect on quality and reliability.

Ladyirol · Jun 27, 2015

Old thread, but still relevant to one who has had every Razer mouse purchased fail - in time (Death Adders have always held up the best for me)... I am jumping in to defend against the Apple remark. I may have started on pc's in the 90's but once introduced to Mac computers - there was no looking back. I work on pc's so I am fluent in both, but encourage all to Mac's when they can make that choice for financial, simplicity, quality and retained value reasons. I have converted many over the years to "the dark side"

But back to the Razer problem. I can un-categorically state - all of the expensive Razer mice I have purchased have failed (in time). Some sooner than others. The Mamba's are the most frustrating because the batteries are expensive and the failures are fairly quick to happen (just over a year). Seems a shame to pay premium for a wireless mouse that the wireless piece fails so quickly. When in warranty - Razer does replace the battery, but the replacement usually fails in half the time. Now I am not the usual young, frivolous market and I am a "lightweight" when it comes to gaming (Warcraft/D3/Sims3, etc), but I still have a high failure rate.

Question asked is "why do you keep going back". Really the answer is simple - I really like the feel and use of the mice - when they work. Obviously as an Apple person I am not phased by the investment. I do struggle sometimes with the fact that I spend $100 for a mouse that just doesn't hold up.

Someday - when a proper competitor comes along - I hope someone will clue me in - I will spend the money necessary to get the equipment that really "works"...

The downfall of Razer products for me (Why you should never buy from Razer)

Cavi Mike

warr10r

Vengeance47

Brutuz

svthomas

tlminh

JonnyBiohazard

shinoraze

Ashuiegi

Ladyirol

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