New card. Drivers install and Displayport goes black

StAndrew · May 18, 2021

New RTX 3090 FE. Card seems to work just fine but after install of display drivers, the screen temporarily displays then goes black and no signal is found.

At windows startup, the logo screen shows but when it goes to load the desktop, the screen goes blank.

I've tried two drivers, 466 and 461 but same symptoms.

I used DDU to uninstall all drivers prior to installing the new card, I clicked "clean install", I tried only installing graphics drivers (no audio, physx, etc...).

I've seen other drivers/users have the same issue but I can't seem to find what the culprit is in any of these threads. Any help would be great!

Feklar · May 18, 2021

I imagine you have already ruled out the cable?

oobymach · May 18, 2021

Did you try a different port on the card? 3090 is a beast card, do you meet the power requirements?

Can you make it into safe mode? If you can safe boot you might also be able to flash the bios on the card which might fix the issue.

Does it work without the drivers installed? If so flash bios from normal desktop.

You can get bios here or from your card manufacturer.

kiriakos · May 18, 2021

Get a branded NEW and costly cable for VGA to PC monitor connection.
My worry this is if your PC monitor this it does qualify so to cooperate with latest VGA.

StAndrew · May 18, 2021

Feklar said:
I imagine you have already ruled out the cable?

The card works until the driver is installed. Worked fine with the old card.

oobymach said:
Did you try a different port on the card? 3090 is a beast card, do you meet the power requirements?

Can you make it into safe mode? If you can safe boot you might also be able to flash the bios on the card which might fix the issue.

Does it work without the drivers installed? If so flash bios from normal desktop.

You can get bios here or from your card manufacturer.

Tried all the ports including HDMI. Might try a new bios.

kiriakos said:
Get a branded NEW and costly cable for VGA to PC monitor connection.
My worry this is if your PC monitor this it does qualify so to cooperate with latest VGA.

I did read where there is an HDMI issue so I'll get a shorter 1.4 today. The current one is the Asus cable that came with the monitor and I think is 8ft.

Jdpurvis · May 18, 2021

StAndrew said:
The card works until the driver is installed. Worked fine with the old card.

Tried all the ports including HDMI. Might try a new bios.

I did read where there is an HDMI issue so I'll get a shorter 1.4 today. The current one is the Asus cable that came with the monitor and I think is 8ft.

In my experience, displayport has been more reliable than HDMI - though the more recent HDMI versions (2.1 is most recent) seem to work better. However, when HDMI doesn't work, it usually just forces a lower resolution. Because of the placement of the motherboard in the case, the displayport connection on my 2070 super is a little fussy - I have to wiggle it sometimes to make sure it connects - and if it is loose, I get no signal. Your description sounds more like a driver problem than a hardware one, however.

StAndrew · May 18, 2021

Jdpurvis said:
In my experience, displayport has been more reliable than HDMI - though the more recent HDMI versions (2.1 is most recent) seem to work better. However, when HDMI doesn't work, it usually just forces a lower resolution. Because of the placement of the motherboard in the case, the displayport connection on my 2070 super is a little fussy - I have to wiggle it sometimes to make sure it connects - and if it is loose, I get no signal. Your description sounds more like a driver problem than a hardware one, however.

But I get video until windows and the driver load. I get about a second of Desktop before it goes black; at every boot.

kiriakos · May 18, 2021

StAndrew said:
I did read where there is an HDMI issue so I'll get a shorter 1.4 today. The current one is the Asus cable that came with the monitor and I think is 8ft.

8ft this is not considered as source of Evil, but you do need better cable this qualifying for 4K signals = better shielding, and I would prefer one tagged as Made in Taiwan.
Currently there is an anomaly, possibly due the cable, and the VGA seems looking for stable connection with the monitor, and it does not find it, and trying to auto-detect again and again.

rdr09 · May 18, 2021

Try the TV.

acoustic · May 18, 2021

Interesting issue. Trying a different cable would be the first and easiest option, imo.

Have you tried reseating the GPU?

Dan848 · May 18, 2021

StAndrew said:
New RTX 3090 FE. Card seems to work just fine but after install of display drivers, the screen temporarily displays then goes black and no signal is found.
At windows startup, the logo screen shows but when it goes to load the desktop, the screen goes blank.

There have been some good suggestions here. If the cable is not high enough quality for the resolution of your screen or if the cable is defective you will have this problem. Also, improper screen settings can do this or the screen may have a problem displaying at the resolution and Hz refresh rate that you want, 4K at 120Hz for example. I don't know what screen you have, it is not in your signature and I don't know the distance from your computer to your screen port.

Try putting your old 1080Ti back in the computer, the 3090 driver is supposed to work, lower the resolution to 1280 x 720 [the resolution of the Windows loading screen, or 1920 x 1080 60Hz then put the 3090 back in and try changing the resolution while in Windows. Make sure the screen is in whatever setting that you need, such as gaming mode on or off [I would try off first].

These cables are inexpensive so I bought 4 of them, they all get the job done, I tried them all at 4K 120Hz.
Amazon.com: 8K HDMI 2.1 Cable, Uzanpie 8K HDMI Cable 6.6FT, Ultra HD 48Gbps HDMI Cord 2.1 High Speed HDMI Cable 8K60 4K120 eARC HDR10 4:4:4 HDCP 2.2&2.3 For Play-station 5/PS5/4/3 X-box, Ro-ku/Fire/So,ny/L-G TV: Industrial & Scientific

StAndrew · May 18, 2021

I think its a card issue. I'm running on the Intel IGPU and I'm getting intermittent black screens continuously with the card installed and just fine with it removed / disabled. I'm reflashing the bios now to the latest "non BAR" bios.

Edit: Bios didnt work. I tried a windows re-install and a different cable. I think the card is bad somehow but not sure why its only when the drivers are installed...

acoustic · May 18, 2021

Can you download MSI Afterburner with the card installed (display off iGPU), and try to manually downclock the card? Regardless, this sounds like a defective card if the issues occur with the card installed despite display coming off the iGPU. Really unfortunate

Quantum Reality · May 18, 2021

Apparently Displayport cables need a VESA certification or they may not meet certain standards. I had some troublesome video dropouts using a monitor with a Displayport cable that came with it. Replaced with a VESA-rated cable, no issues at all.

About DisplayPort - VESA - Interface Standards for The Display Industry

The Member companies of VESA determined there was a higher standard for digital displays. A technology standard that would deliver the power and performance needed for the latest devices, without forcing users to replace all of their devices or requiring multiple versions of cables to access...

vesa.org

UltraMega · May 20, 2021

Sounds like the 3090 needs to be RMAed.

StAndrew · May 20, 2021

RMA'ing

Even with the iGPU I was still getting weird instability and screen distortions. Replaced with the old card and its G2G again.

Quantum Reality · May 23, 2021

StAndrew said:
RMA'ing

Even with the iGPU I was still getting weird instability and screen distortions. Replaced with the old card and its G2G again.

Rotten luck. Hope it doesn't take several months to get your card back!

New card. Drivers install and Displayport goes black

StAndrew

Feklar

oobymach

kiriakos

StAndrew

Jdpurvis

StAndrew

kiriakos

rdr09

acoustic

Dan848

StAndrew

acoustic

Quantum Reality

About DisplayPort - VESA - Interface Standards for The Display Industry

UltraMega

StAndrew

Quantum Reality

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