So first and foremost is the specs:
9900k (Stock)
32gb (4x8gb) Corsair Vengeance RGB Ram 3200mhz
Z390 Gaming SLI Board
RTX 3090 (Stock)
EVGA P2 1000w psu
NVME drive for storage
SSD for Windows
SSD for storage
(System is custom watercooled)
1 x 1440p 34" ultrawide connected via DP
1 x 1080p 24" connected via DP
1 x LCD Sensor panel connected via HDMI
The Problem:
The system has been running flawlessly for around 6-7 months in this setup until about 1-2 weeks ago. Initially the gpu was mounted vertically using a Riser when the black screening started. I started to diagnose it as it was doing it quite frequently, once every 15-30 mins. Doesn't matter what i was doing, could be idle, web browsing, youtubing, gaming it would just black screen across all monitors but i can still hear sound and its NOT looping which tells me the pc is still running but somehow the display has been disconnected. I can also hear what sounds like a Hardware disconnect sound (the sound you hear when you remove a USB device).
Event viewer would throw up the usual after i restart to check the logs "nvlddmkm stopped responding and has successfully recovered" followed by:
The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 6, Primary display device ID: NVIDIA GeForce RTX 3090)
and also:
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595 Faulting module name: KERNELBASE.dll, version: 10.0.19041.964, time stamp: 0x812662a7 Exception code: 0xe0464645 Fault offset: 0x000000000010b39c Faulting process ID: 0x1bcc Faulting application start time: 0x01d75a6f0de9d0f8 Faulting application path: C:\WINDOWS\system32\dwm.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: ad0557b8-ee51-4a26-bc20-c854c480007e Faulting package full name: Faulting package-relative application ID:
Also:
Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS
I managed to replicate the issue by gently moving the riser cable which again caused it to black screen... So i thought okay thats the culprit, removed it and now the gpu is directly plugged into the PCIE slot on the board (no more riser cable).
However, although it does not black screen as frequent, it still does at random occasions same as before maybe once a day. The event viewer will throw up the same errors repeatedly till i restart. Restarting the system will go back to normal.
So far i have tried the following:
Reseated the GPU
Reseated the Ram and moved to different slots
Increased RAM voltage from 1.35v to 1.4v
Downclocked gpu (core and mem)
Removed the Extension cables for the pcie power to the gpu so now its running directly from the psu.
Checked cables for damage (no damage)
Lowered the hz rate from 144hz to 120hz on both displays
Updated to latest nvidia drivers
Updated windows 10 to latest version
Checked bios settings and set to run Gen 3, gpu-z is showing its running correctly.
Yet to try:
New PSU (On the way)
New DP cables (Don't think its this as all screens are going black not just 1)
DDU drivers and try a fresh
Try gpu in a different pcie slot
Trying a different gpu in the same slot
Clean windows install
Im pretty sure its not the gpu that's faulty as there's no artifacts or weird behavior and it runs spot on in games. Core temp is around 46c and Vram temp is around 66c.
I'm heading more towards a software compatibility or conflict issue or possibly a bad psu thats tripping it?
What do you guys think? Any help or advice or anything else to try i would much appreciate it.
Thank you.
9900k (Stock)
32gb (4x8gb) Corsair Vengeance RGB Ram 3200mhz
Z390 Gaming SLI Board
RTX 3090 (Stock)
EVGA P2 1000w psu
NVME drive for storage
SSD for Windows
SSD for storage
(System is custom watercooled)
1 x 1440p 34" ultrawide connected via DP
1 x 1080p 24" connected via DP
1 x LCD Sensor panel connected via HDMI
The Problem:
The system has been running flawlessly for around 6-7 months in this setup until about 1-2 weeks ago. Initially the gpu was mounted vertically using a Riser when the black screening started. I started to diagnose it as it was doing it quite frequently, once every 15-30 mins. Doesn't matter what i was doing, could be idle, web browsing, youtubing, gaming it would just black screen across all monitors but i can still hear sound and its NOT looping which tells me the pc is still running but somehow the display has been disconnected. I can also hear what sounds like a Hardware disconnect sound (the sound you hear when you remove a USB device).
Event viewer would throw up the usual after i restart to check the logs "nvlddmkm stopped responding and has successfully recovered" followed by:
The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 6, Primary display device ID: NVIDIA GeForce RTX 3090)
and also:
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595 Faulting module name: KERNELBASE.dll, version: 10.0.19041.964, time stamp: 0x812662a7 Exception code: 0xe0464645 Fault offset: 0x000000000010b39c Faulting process ID: 0x1bcc Faulting application start time: 0x01d75a6f0de9d0f8 Faulting application path: C:\WINDOWS\system32\dwm.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: ad0557b8-ee51-4a26-bc20-c854c480007e Faulting package full name: Faulting package-relative application ID:
Also:
Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS
I managed to replicate the issue by gently moving the riser cable which again caused it to black screen... So i thought okay thats the culprit, removed it and now the gpu is directly plugged into the PCIE slot on the board (no more riser cable).
However, although it does not black screen as frequent, it still does at random occasions same as before maybe once a day. The event viewer will throw up the same errors repeatedly till i restart. Restarting the system will go back to normal.
So far i have tried the following:
Reseated the GPU
Reseated the Ram and moved to different slots
Increased RAM voltage from 1.35v to 1.4v
Downclocked gpu (core and mem)
Removed the Extension cables for the pcie power to the gpu so now its running directly from the psu.
Checked cables for damage (no damage)
Lowered the hz rate from 144hz to 120hz on both displays
Updated to latest nvidia drivers
Updated windows 10 to latest version
Checked bios settings and set to run Gen 3, gpu-z is showing its running correctly.
Yet to try:
New PSU (On the way)
New DP cables (Don't think its this as all screens are going black not just 1)
DDU drivers and try a fresh
Try gpu in a different pcie slot
Trying a different gpu in the same slot
Clean windows install
Im pretty sure its not the gpu that's faulty as there's no artifacts or weird behavior and it runs spot on in games. Core temp is around 46c and Vram temp is around 66c.
I'm heading more towards a software compatibility or conflict issue or possibly a bad psu thats tripping it?
What do you guys think? Any help or advice or anything else to try i would much appreciate it.
Thank you.
