So it has been about a year and a half since I last ordered with Newegg. I put in an order for an HBA since they had a price about $100 less than other places. My experience so far has been terrible. Ordered the card on April 28th, and said the estimated delivery of the 30th. Sounds great! Well, Newegg made a label on the 29th, but the item didn't get picked up by the carrier until May 3rd. That's cool, whatever. I was happy to see it said out for delivery the next day, the 4th. Unfortunately halfway through the day I see it says a delivery was attempted and that I wasn't home. Weird, since someone was home at my house and I never got any doorbell notifications that someone came by. I check my security cameras and see no one on them at all around the delivery time stated.
I also see at that time I am checking on the order that Newegg shipped the item with a signature required. That is really unfortunate, as things like that have a hard time getting delivered. It's a crapshoot whether someone will be at the house during a delivery attempt. Anything that requires a signature I always ship to my work. Newegg made no mention of a signature required when making the order, but I now see when digging through their policies that sometime last year they made a new one that says Newegg will "upgrade" all shipments over $500 to a signature required for the customer's protection. Well, Newegg should have made it clear a signature would be required so I would change the address. Anyway, not that important in the grand scheme of things because it wasn't delivered anyway, even though someone was home and there is no delivery driver on the security cameras. So they didn't actually come by despite what tracking says.
So I see it says estimated delivery is now the next day, which is fine. I was busy with stuff and forgot about the item till the weekend, when I started wondering where it was. I check the order and see no movement on the shipment at all. They haven't made any other attempts to deliver. I contact customer service and find they will only attempt a re-delivery if the customer calls into Newegg to schedule a new delivery attempt and confirms a day when they will be there to take delivery. Well, that is a problem, cause I work during the day, and they will only deliver between 9-5 according to Newegg. LOL. A customer shouldn't have to call in a schedule a delivery, the shipping should be delivering it automatically. So that's some BS. You also cannot "schedule a delivery attempt" for any time in the next 3 business days, because the customer service will not actually talk to the Newegg shipping service, they will only place a support ticket to their other side of the company that delivery should be made and nothing else. They say a ticket takes time to be processed, so one cannot be put in for the next day. I also asked customer service to request that the signature requirement be removed just to make sure it is delivered. I have never had a package stolen from my house and I have security cameras to see what happens if it did. Customer service said they will make a note on the ticket to the shipping dept. and that it shouldn't be a problem.
Finally an additional week late (long after my "scheduled" delivery) I see movement on the package. Hurray! Right? Nope, once again the same thing as the first time. Suddenly tracking updates and that a delivery attempt was made and I wasn't home. Well, my GF was home and my other roommate was home. I also looked at security cameras again and see no driver on them. Also, I was assured that the signature requirement should have been removed, or at the very least a note was made on the delivery the driver should have seen. This is getting pretty messed up now. Two delivery attempts yet I have proof there is no delivery person coming to my house at all? Customer service is no help at all of course. They will just "apologize for the inconvenience" and place a ticket for a re-delivery attempt.
It is so messed up that Newegg cannot actually communicate with Newegg's own in-house delivery service. Also messed up that their driver keeps saying he is doing his job, yet I have proof he isn't coming by at all. So I contacted customer service again and confirmed with them that the order had the correct delivery address. It did. I asked if they could change the delivery address (re-route) the package to my work since apparently, the driver doesn't want to deliver to my house. I was told that should be fine and a ticket was being put in for that request.
Nothing happened on the package for another 2 days, so I contact customer service and ask what is going on with it. I ask about the delivery address change and am told that the request didn't go through properly and there is nothing they can do. sigh Well whatever, can they please deliver it to my house? I am told it will for sure be delivered by the next day.
Next day comes, nothing. The next day, nothing. I contact customer support again and tell them I would just like a refund. Obviously, this isn't going to be delivered and the driver has been lying about ever having tried to. I am told to just go through the standard return procedure and it should be all good. So I do that and am told it should take 3-5 days to approve my return once they have the item back. That is so annoying since the item never got to me and is still at their company, in the hands of their shipping department, in their warehouse.
It has now been 5 days since I did the return and I still have no refund, there hasn't been a single bit of movement on the package either indicating it is being returned or delivery or anything. I tried contacting customer service again this afternoon and the chat won't go through any longer, it just stays forever on "connecting to an agent". Let it sit for an hour as well. Feels almost like they blocked me cause they got tired of talking to me.
So it has been 3 full weeks and I still don't have my HBA, no refund either to use the funds elsewhere to get it, and my new drive shelf I was going to use with it has been sitting here waiting after traveling across the country faster than Newegg can go 3 cities over. If it goes to next Monday and I have no money back and no movement on tracking I am just going to open a refund case with Paypal for an item not received.
So it isn't just that Newegg is recycling RMA'd items as new. Their entire business seems filled with lazy and incompetent employees. It wouldn't surprise me if this is part of the main issue as to why RMA items are going into the new parts area. Employees are probably dumb enough they just see the box has the same picture on it and throw it all together because they don't know anything more.
Never ordering from Newegg again.
