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Updated my nvidia graphic drivers and pc shuts off.

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driver update problem rtx 2070
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jupzdi

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Discussion starter · #1 ·
Yesterday I installed a new driver version. Afterwards trying to play games, some fans start making noise and the pc shuts off suddenly. I check my event viewer and it shows kernel-power error. The previous version of my drivers were from 2020.
I had no issues like this before updating my drivers.

I have a rtx 2070
Liteon PS-7501-5 psu
Intel i7-8700
 
#2 ·
Any overclocks on the 2070? You'd be surprised what a driver change can do to OC stability.

Is this an Acer prebuilt? That seems to be what the power supply is leading back to. Full system specs please?
 
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Discussion starter · #3 ·
Chandlermaki said:
Any overclocks on the 2070? You'd be surprised what a driver change can do to OC stability.

Is this an Acer prebuilt? That seems to be what the power supply is leading back to. Full system specs please?
Click to expand...
I believe the 2070 is not overclocked.
Yes it is a prebuilt
Acer Predator Orion 3000 (PO3-600) Desktop PC (Intel Core i7-8700, 16GB RAM, 2.000GB HDD, 512GB PCIe SSD, NVIDIA GeForce RTX 2070 (8GB VRAM)
Windows 11

I cant seem to figure out what motherboard I have.
I don't know all that about computer specs so i'm not sure if i've given all the needed info.
 
#4 ·
jupzdi said:
I believe the 2070 is not overclocked.
Yes it is a prebuilt
Acer Predator Orion 3000 (PO3-600) Desktop PC (Intel Core i7-8700, 16GB RAM, 2.000GB HDD, 512GB PCIe SSD, NVIDIA GeForce RTX 2070 (8GB VRAM)
Windows 11

I cant seem to figure out what motherboard I have.
I don't know all that about computer specs so i'm not sure if i've given all the needed info.
Click to expand...
That's what we need to know, thanks!

Have you verified that downgrading to the older driver doesn't produce the same issue? If not, try using DDU to completely uninstall the driver currently on the machine, then download the older version from the NVIDIA site. If you're unsure of what driver version you were on before, letting Windows reinstall whatever it feels is best for now is a safe bet.

Basically, we want to get the new driver off of the machine to make 100% sure that it's the problem before moving forward.
 
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Discussion starter · #5 ·
Chandlermaki said:
That's what we need to know, thanks!

Have you verified that downgrading to the older driver doesn't produce the same issue? If not, try using DDU to completely uninstall the driver currently on the machine, then download the older version from the NVIDIA site. If you're unsure of what driver version you were on before, letting Windows reinstall whatever it feels is best for now is a safe bet.

Basically, we want to get the new driver off of the machine to make 100% sure that it's the problem before moving forward.
Click to expand...
I just used DDU to remove the existing drivers and windows auto-installed some driver version. I played valorant for about 9 minutes before some fans started making noise, which happens before the crash. From task manager I saw that my gpu was around 80 degrees celsius.
 
Discussion starter · #6 ·
jupzdi said:
I just used DDU to remove the existing drivers and windows auto-installed some driver version. I played valorant for about 9 minutes before some fans started making noise, which happens before the crash. From task manager I saw that my gpu was around 80 degrees celsius.
Click to expand...
The computer shut down with a Kernel-Power 41 critical error like always so far.
 
#7 ·
jupzdi said:
The computer shut down with a Kernel-Power 41 critical error like always so far.
Click to expand...
Starting to sound like the driver upgrade was just a coincidence - there's definitely something else going on here. I assume you don't have another machine to throw the GPU into and test stability?
 
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Discussion starter · #8 ·
Chandlermaki said:
Starting to sound like the driver upgrade was just a coincidence - there's definitely something else going on here. I assume you don't have another machine to throw the GPU into and test stability?
Click to expand...
Yes I don't have another pc I could use for that. It seemed very likely to me that it would have been the driver since my pc ran very smoothly just until the update. Windows downloaded a driver from 2021 this time.
 
#9 ·
Did you also update Windows at the same time? Microshit is known for creating problems with their updates.
 
#11 ·
Based on my experience of fixing PC's over the years, this is most likely to be your Graphics Card or PSU. In order to confirm you either need to try the graphics card in a different PC, or a different graphics card in the PC.

When graphics card fail, typically you may get screen corruption in windows or they may only have an issue when running 3d applications such as games. Failing PSU's might seem ok until they are stressed by a graphics card running a 3d game for instance.

In my experience new graphics drivers if they cause problems, tend to cause CoTD's rather than a hard shutdown with graphics cards.

Because you mentioned the fans ramping up, can you identify which fans? Is there anything set in the bios or software in windows set to shut the PC down if a certain temp is reached?
It is just possible your motherboard is failing, but unlikely unless it is old or exposed to a harsh environment. Visually inspect for dust/clogging/bulging capacitors, any tiny fan on chipset etc.

Best of luck.
 
Discussion starter · #12 ·
EasterEEL said:
Based on my experience of fixing PC's over the years, this is most likely to be your Graphics Card or PSU. In order to confirm you either need to try the graphics card in a different PC, or a different graphics card in the PC.

When graphics card fail, typically you may get screen corruption in windows or they may only have an issue when running 3d applications such as games. Failing PSU's might seem ok until they are stressed by a graphics card running a 3d game for instance.

In my experience new graphics drivers if they cause problems, tend to cause CoTD's rather than a hard shutdown with graphics cards.

Because you mentioned the fans ramping up, can you identify which fans? Is there anything set in the bios or software in windows set to shut the PC down if a certain temp is reached?
It is just possible your motherboard is failing, but unlikely unless it is old or exposed to a harsh environment. Visually inspect for dust/clogging/bulging capacitors, any tiny fan on chipset etc.

Best of luck.
Click to expand...
I swapped my RTX 2070 for a used GTX 1050ti I had. I played valorant for about 20 minutes and didn't notice any issues or the gpu heating up too much.
 
#13 ·
My Asus Strix 2080Super Oc turned off my pc when i was playing D2R instantly temps was under 65, when i turned on the Pc fans was at 100% and could not get any picture anymore, i think Nvidia burn Gpus on purpose sometimes so we can buy new as i did, got the 4080.
 
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#14 ·
The i7-8700 processor has integrated Intel UHD Graphics 630 chipset that outputs up to 4K through your motherboard's DisplayPort and HDMI ports (assuming the Acer board has them). Enable that and test the PC along with the GTX 1050ti until you are confident the rest of the PC is good. That will confirm your 2070 has failed unfortunately. Before condemning it you could carefully strip it down and check the TIM/pads etc, it's easy to do if you take your time.

Should you need to replace I expect the 4060 or 4060ti would be comparable and will not draw more power re PSU suitability. Nvidia 40xx prices horrible though.
 
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