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Raijintek Triton + Mayhem's pastel yellow = disaster

13K views 108 replies 19 participants last post by  aDyerSituation  
#1 ·
I put this machine together a few weeks ago and couldn't have been happier with how it turned out.






I used Mayhem's pastel sunset yellow coolant in it, mixed at the correct ratio with distilled water.

I have come back after a couple of weeks away to a puddle under the computer and this general disaster inside the case.. There was water everywhere and the piping has gone white in places, and water was leaking from around the perimeter of the base of the CPU block itself. This screams corrosion to me so I'd love to know (a) if/where I went wrong, and (b) whether anyone has any experience with Raijintek's warranty under these circumstances.



 
#4 ·
Quote:
Originally Posted by Duality92 View Post

That did look very nice. I have heard a few reports of cracked reservoir on these units. Inspect the block if it was cracked.

Did it take any of your hardware with it?? (I hope not)
I haven't powered it up yet so I don't know. The GTX970 got *very* wet though, along with the 3TB HDD.

Which part was prone to cracking? I've read about that just don't know where I'm looking. Also upon closer inspection the white stuff is a scale type scum that has developed in the tubing/res, is this normal for pastel coolant if it isn't circulated for a while or is that stuff normally pretty good? I've never used it before (and annoyingly I threw the excess in the bin when it passed its original leak test so now I will need to order more...)
Quote:
Originally Posted by kaistledine View Post

Oh man ..... thats bad
Yeah I know right, it's an especially massive pain since it's a build I'm doing for a friend and this will end up costing me a couple hundred to fix, through no fault of my own..
 
#7 ·
Quote:
Originally Posted by savage1987 View Post

This one definitely isn't cracked around there, the water is leaking from under the black plastic shroud around the base if that makes sense.
As if the o-ring wasn't placed properly?

What I'd do (not saying you should proceed this way or anything) is that I'd take pictures of the actual state and take pictures (or even better a video) of the dis-assembly to check that o-ring (or quad ring, or what ever they're using). That way, if Rajintek says your warranty is void because of dis-assembly you can show them what you did exactly and that you did nothing to void the warranty. If the O-Ring is misplaced, cracked or not in perfect condition, I'd replace it with a slightly thicker o-ring.

If they say that they will not honor your warranty, just post the pictures here (or video).

OR

you can simply RMA the thing.

edit : For the video card, take it appart, put it in rice (like a cell phone), it'll absorb the humidity at least
 
#9 ·
Card has probably been wet for the better part of two weeks - I was away with work and came home to this mess
frown.gif
I've soaked up the most of it, and I'll disassemble it tomorrow and get the rest cleaned up.

The cooler passed its original leak test for 48hours in the system with zero issues - i had tissues everywhere to show up the dye if it did leak.. so I was confident it was good to go. This all happened over a week after assembly.
 
#12 ·
Once you disassemble your wet gfx and clean it properly (dont be afraid to use distilled water and/or alcohol),
you can simply bake it in ~40-50C for a couple of hours to get rid of himidity completely. Pretty much no other way to get water out from below bga memory chips.
Whatever you do, just dont power it on until you are 100% sure its bone dry.
 
#13 ·
Quote:
Originally Posted by niejasiek View Post

Once you disassemble your wet gfx and clean it properly (dont be afraid to use distilled water and/or alcohol),
you can simply bake it in ~40-50C for a couple of hours to get rid of himidity completely. Pretty much no other way to get water out from below bga memory chips.
Whatever you do, just dont power it on until you are 100% sure its bone dry.
This.

Leaving it in directly sunlight can help make it dry.
 
#15 ·
Raijintek have told us they won't cover any system damages because the coolant has been changed.. Figure that out, on a setup that literally has a fill port and comes with dye that's designed to be added by the end user.

Regardless of the stupidity I see surrounding that, all they have offered to come to the party with is a replacement reservoir unit - not even a whole replacement cooler.

I'm not sure how to feel about that so I'm going to give it some more thought and perhaps move to a very basic ~$300 custom cpu/240 loop to eliminate chances of this happening again.
 
#16 ·
Quote:
Originally Posted by savage1987 View Post

Raijintek have told us they won't cover any system damages because the coolant has been changed.. Figure that out, on a setup that literally has a fill port and comes with dye that's designed to be added by the end user.

Regardless of the stupidity I see surrounding that, all they have offered to come to the party with is a replacement reservoir unit - not even a whole replacement cooler.

I'm not sure how to feel about that so I'm going to give it some more thought and perhaps move to a very basic ~$300 custom cpu/240 loop to eliminate chances of this happening again.
Best way to start is with a XSPC 750 EX240 kit
smile.gif
They're innexpensive and work great from the get go.

Or you can splurge a bit more and get better parts
smile.gif
 
#21 ·
Plot twist: I just undid one of the compression fittings and the hose burst off under an absurd amount of pressure. This was definitely a corrosion issue or chemical reaction within the unit. Absolutely nothing to do with the coolant/pump compatibility. (Raijintek stated they are refusing warranty because the coolant was changed and pastel is "too thick for the pump"....)
 
#24 ·
I thought so too. I'm not in the least bit impressed by their antics. Would you be inclined to agree this is a chemical reaction issue though, given the gas pressure I found inside the system and considering the loop was stone cold when I opened it? I don't understand how that could have happened since the pastel has an inhibitor in it - are there any common causes of it separating that could have been something I overlooked during assembly? I recall seeing something about certain plastic tubing clashing with certain dyes - could that be a consideration?
 
#25 ·
Quote:
Originally Posted by Mayhem View Post

That is a company looking for the way not to honour their warranty. Very bad tactics indeed. We can provide the viscosity information if you need it
wink.gif
for a court of law......
Couldn't of asked for any better member to be on your thread !
 
#26 ·
its a shame that failed, and thanks for posting, I was considering pastel colours for my Triton
Not sure which gen yours is, mine is 1st gen, and since then they have beefed up their temperiing process and upgraded some components to make the cooler more sturdy.

Its a shame about the warranty, they have always bee very friendly with me on FB when asking about loss of fluid, mine seems to regularly lose some but I can't find a leak, got it in December last year and its about ready for top up round 2.

anyway good luck, since they offered a new res, thats a complete res/pumb/block unit so the majority of the cooler would be replaced.

p.s. forgot to mention but they did originally state at launch that warranty would not be voided with dyes as long as no machining or abuse evidence appeared on the cooler, that was an official statement too.

see the note at the bottom of this link