Have you tried Ctrl+Alt+Del and after getting image Esc?

 

Quote:

Originally Posted by Nonehxc

Have you tried Ctrl+Alt+Del and after getting image Esc?

Yes I have tried Ctrl+Alt+Del. But what is "after getting image Esc"?

I've tried everything I could think of. I've plugged out the DVI cables from the monitor side and my CPU side, I've turned my monitor on and off, pulled the power plug in and out of my monitor too.

The only fix is to force restart it by holding down the case's power button.. Which isn't exactly a fix.

 

i have had this issue and never was able to fix it not sure yet what causes the computer to not wake up im running windows 7 . The only fix that i can suggest is never letting the computer sleep that is what i did it is not a fix but it avoids the hard power off that you have to do but i did find that if you have your computer shut down when pushing the power button it helped with the hard shut down i looked around for a fix and i did not find one.

I have a feeling that there is an issue in windows itself. its not the video card im sure it is doing what it is supposed to do i have the 7870 and it has done this to me since i reinstalled windows 7

 

Quote:

Originally Posted by GabrielQ

Yes I have tried Ctrl+Alt+Del. But what is "after getting image Esc"?

I've tried everything I could think of. I've plugged out the DVI cables from the monitor side and my CPU side, I've turned my monitor on and off, pulled the power plug in and out of my monitor too.

The only fix is to force restart it by holding down the case's power button.. Which isn't exactly a fix.

When you get to the "Lock This Computer, Log Off, Task Manager, etc." screen(that is, if you get to the screen), pressing Esc.

 

Quote:

Originally Posted by Boydwazup

i have had this issue and never was able to fix it not sure yet what causes the computer to not wake up im running windows 7 . The only fix that i can suggest is never letting the computer sleep that is what i did it is not a fix but it avoids the hard power off that you have to do but i did find that if you have your computer shut down when pushing the power button it helped with the hard shut down i looked around for a fix and i did not find one.

I have a feeling that there is an issue in windows itself. its not the video card im sure it is doing what it is supposed to do i have the 7870 and it has done this to me since i reinstalled windows 7

But the thing is, sometimes the screen wouldn't turn on from sleep either. It's just pitch black like there's no signal.. Does your PC always wake up from sleep? Hmm well maybe our problems are slightly different..

Well, I'm just at a loss what to think. Video card hardware problem, graphics driver problem, Windows 8 problem, SSD problem.. If I just knew what the source of the problem is, this would be so much easier. Or does someone know how to interpret crash logs or something?

I've also reinstall Windows 8 plenty of times. Everytime the same thing will happen..

Quote:

Originally Posted by Nonehxc

When you get to the "Lock This Computer, Log Off, Task Manager, etc." screen(that is, if you get to the screen), pressing Esc.

Well the screen doesn't even light up. There's no signal going out from the video card at all. It's as if the PC is off.

 

Strange question do you have opened windows(programs, folders) in desktop when you press "sleep" or leaving computer for the long time? Try to close all programs before leaving computer, or just minimize them

It helped me

 

Quote:

Originally Posted by DimQa

Strange question do you have opened windows(programs, folders) in desktop when you press "sleep" or leaving computer for the long time? Try to close all programs before leaving computer, or just minimize them

It helped me

Well most of the time I close all programs except Skype but it will be minimized. I will let it idle at desktop with no open windows. Some times I'll lock the PC at that state some times I just leave it there. The PC still freezes randomly/occasionally in both.

It also happens sometimes when I leave the PC to run prime95 overnight to stress test my OC.. D:

 

Quote:

Originally Posted by GabrielQ

Well most of the time I close all programs except Skype but it will be minimized. I will let it idle at desktop with no open windows. Some times I'll lock the PC at that state some times I just leave it there. The PC still freezes randomly/occasionally in both.

It also happens sometimes when I leave the PC to run prime95 overnight to stress test my OC.. D:

Well mate at least you know it's not just you or your card to be precise

Same happens to me and i have Gigabyte 7950 WF3

 

Quote:

Originally Posted by DimQa

Well mate at least you know it's not just you or your card to be precise

Same happens to me and i have Gigabyte 7950 WF3

Damn, if it's such a common problem, why haven't anyone figure it out yet?

So it's definitely an ATI driver issue? Since it's actually happening across different brands..

 

Quote:

Originally Posted by GabrielQ

Damn, if it's such a common problem, why haven't anyone figure it out yet?

So it's definitely an ATI driver issue? Since it's actually happening across different brands..

Ok, let's try one last thing mate. Do you have Utorrent and trixx? I close all programs and leaving minimized chrome, trixx and utorrent. Never have had this wake up problem again

P.S. I have 13.2 beta 4 installed.

 

Quote:

Originally Posted by DimQa

Ok, let's try one last thing mate. Do you have Utorrent and trixx? I close all programs and leaving minimized chrome, trixx and utorrent. Never have had this wake up problem again

P.S. I have 13.2 beta 4 installed.

Haha okay, I'll try that tonight and leave it overnight. I'll get back with the results tomorrow

Btw, does the 13.2 Beta releases help with this issue at all? Also, I think there's already a 13.2 Beta 5. Contemplating installing that.. :/

 

I also have this issue. Happens maybe once every 20 sleep?

I got a Sapphire Vapor-X and Sapphire Dual-X. Display to connect to Vapor-X. Based on these facts, I think this issue might be Trixx related since someone mentioned it above. Since cards from other brands don't seem to suffer from the same issue, it probably isn't AMD driver.

I just happened to switch to MSI AB yesterday. I'll give you guys an update in a few weeks if needed.

 

Quote:

Originally Posted by vloeibaarglas

I also have this issue. Happens maybe once every 20 sleep?

I got a Sapphire Vapor-X and Sapphire Dual-X. Display to connect to Vapor-X. Based on these facts, I think this issue might be Trixx related since someone mentioned it above. Since cards from other brands don't seem to suffer from the same issue, it probably isn't AMD driver.

I just happened to switch to MSI AB yesterday. I'll give you guys an update in a few weeks if needed.

You have a CF set-up? Well, my issue differs from yours quite a bit. Since I don't have a CrossFire set-up and my problem happens everyday and not just when once every 20 sleeps but even when the screen is just idle for a couple of hours.

I don't think my issue lies with Trixx because I've tried uninstalling it but nothing changes. Also, I've read about other cards of the HD 7XXX series having these issues regardless of brand. But it mostly happens to MSI and Sapphire.

Well this is extremely frustrating, but I was snooping around ASUS's website and I realized I haven't installed a certain MoBo firmware update (not BIOS) which has Windows 8 compatibility fixes. On top of that, I also installed the LucidLogix Virtu MVP software from ASUS it's been good so far.

I'm gona leave my PC to idle overnight right now. I'll report back tomorrow with the results.

In the mean time, any additional help is STILL greatly appreciated, so keep 'em coming!

UPDATE:

Okay, so it hung again. But this time I realized something. When it hung, the caps lock/num lock/scroll lock keys were unresponsive. So that means it's not just a graphic card problem already is it?

What could it be? Would an unstable OC cause such problems? Should I feed it more voltage? I mean, I can run 20 hours of Prime95 without any problems on this current setting (4.5GHz @ 1.32V) and pass 30 IBT Test on MAX with the Xtreme Burn setting turned on.

Or is it a hardware issues somewhere?

Just when I thought I found a clue to what's happening, I'm completely lost again..

HELP

Mod edit: Please use the edit button instead of double posting.

 

Obvious question here- if you remove your overclock, i.e if you reset your bios to stock settings, does it still happen?

Edit: your motherboard bios, not your gpu just to clarify

 

Quote:

Originally Posted by pharcycle

Obvious question here- if you remove your overclock, i.e if you reset your bios to stock settings, does it still happen?

Edit: your motherboard bios, not your gpu just to clarify

Yes it does.. I've tried setting back to default clock speeds and it still happens. Could it be because of a corrupted OS? I mean, I've had quite alot of BSODs while stress testing it..

 

I assume you have your GPU overclocked? Any unofficial tool makes this sleep issue, since it messes idle clocks aswell (AB, Trixx etc..). I have readed that issue gets fixed if you overclock with just CCC limits. Im getting also the sleep issues with a twist

If my OC aint stable, and driver crashes -> It wont recover, artifacting continues in every game until i reboot PC. Im gonna myself try today uninstalling all unofficial tools and see if the problem persist. If not, ill let it be, happens so random anyway. Hope you understand what i just wrote, english aint my primary language

 

Quote:

Originally Posted by GabrielQ

Yes it does.. I've tried setting back to default clock speeds and it still happens. Could it be because of a corrupted OS? I mean, I've had quite alot of BSODs while stress testing it..

sorry to labor the point, but did you just reset the clocks or do a complete restore to default for the bios? There are many options that control power management states of the processor which people often set/clear without fully understanding what they do and these can stop the system from resuming. However thats usually only a problem with sleep/resume cycles but thought it worth to check anyway.

When your OS gets in a mess, anything could happen really so its possible, if you have a spare hard drive anywhere you can use to install windows onto it would let you test this.

One thing that may help shed some light onto the problem could be to use a remote desktop application to login your system from a laptop or another PC and see if its just the display that isn't working or if the entire system has come down. If you run win 7 pro, then you just need to enable remote desktop access and use another 7/vista machine from within the same network subnet or failing that you could install TeamViewer and use that from any PC in the world to access your computer remotely. If you get a desktop up you can at least probe the hardware and see what you GPU thinks is going on. You may even be able to wake the computer.

Oh, and one more thought, do you have your keyboard and mouse plugged into a hub in the monitor or in the back of the computer? If the monitor hub, it could just be that when the display goes to sleep it disables the hub therefore never allowing you back onto the computer! If you hit the power button instantaneously to initiate shutdown does the screen come back to life to show the shutdown sequence?

 

Probably a a driver issue/ati issue as i have same thing once in a while on my sapphire 7850 , card itself runs perfectly though.

 

I don't think it's your graphic card at all. From what I remember before, Asus mobo's had a RMA issue where one of the motherboard voltages was too low or too high it would not wake up from idle. However I don't think this is only an Asus issue where I had the same thing while on a gtx260 from back in the day (and other more recent setups). My issue was solved from tinkering with the bios power option, where I changed it to S1+S3 power options (as far as I can remember) that made my black screen wake up after idle. I could be wrong and my memory's too fuzzy to be precise on the issue. However check and tinker with your bios power options and see if any of the setting change helps.

 

Im pretty sure its the same as setting hdd to sleep = never but Im at work and cant look at the setting but look under advanced power setting for a "turn power off to hdd" and make sure it is set to never. Pretty sure youve already did it but maybe worth looking in there again.

 

I just skimmed thru the thread and I had this issue as well. Seemed to work after i just disabled screen saver and let display turn off after XX min.

If no go then try swapping cables? I'm running 3.2 betas and all work fine w/ my settings.

 

Quote:

Originally Posted by Tonza

I assume you have your GPU overclocked? Any unofficial tool makes this sleep issue, since it messes idle clocks aswell (AB, Trixx etc..). I have readed that issue gets fixed if you overclock with just CCC limits. Im getting also the sleep issues with a twist

If my OC aint stable, and driver crashes -> It wont recover, artifacting continues in every game until i reboot PC. Im gonna myself try today uninstalling all unofficial tools and see if the problem persist. If not, ill let it be, happens so random anyway. Hope you understand what i just wrote, english aint my primary language

No my GPU isn't overclocked at all..

I only have my CPU overclocked, nothing else.

Quote:

Originally Posted by pharcycle

sorry to labor the point, but did you just reset the clocks or do a complete restore to default for the bios? There are many options that control power management states of the processor which people often set/clear without fully understanding what they do and these can stop the system from resuming. However thats usually only a problem with sleep/resume cycles but thought it worth to check anyway.

When your OS gets in a mess, anything could happen really so its possible, if you have a spare hard drive anywhere you can use to install windows onto it would let you test this.

One thing that may help shed some light onto the problem could be to use a remote desktop application to login your system from a laptop or another PC and see if its just the display that isn't working or if the entire system has come down. If you run win 7 pro, then you just need to enable remote desktop access and use another 7/vista machine from within the same network subnet or failing that you could install TeamViewer and use that from any PC in the world to access your computer remotely. If you get a desktop up you can at least probe the hardware and see what you GPU thinks is going on. You may even be able to wake the computer.

Oh, and one more thought, do you have your keyboard and mouse plugged into a hub in the monitor or in the back of the computer? If the monitor hub, it could just be that when the display goes to sleep it disables the hub therefore never allowing you back onto the computer! If you hit the power button instantaneously to initiate shutdown does the screen come back to life to show the shutdown sequence?

Well, when I first built my PC, it was on a super outdated BIOS version. Version 0906. When I updated the BIOS firmware, I made mental notes of what to set to what and I restored those settings after the BIOS flash. But I'm not sure of what exactly to set to though. Because I bought my PC at a DIY store which they also helped me set up the BIOS and stuff. It's only after I brought it home and tinkered with it that I slowly learn. But I'm still a noob though.

I don't have a spare hard drive but I have reinstalled Windows 8 Pro on this PC quite a number of times while playing around during the stress testing of my OC phase. And this sleep wake problem has mostly been there the whole time. One thing I do notice though is that the chances of it not waking when I am running Prime95 overnight is a lot lower. For the whole past month that I've had my PC, I think the number of times it failed to wake while running prime95 was less than 5.

Using a remote desktop application would have been a good idea, except I just realized this morning that when it fails to wake from idle, the keyboard is unresponsive too. When I press the caps lock or num lock or scroll lock buttons, the respective lights don't change at all. This probably means that the PC has hung, am I right to say that? It's not just the graphics card that isn't responding. The entire PC isn't responding..

I have both my keyboard and mouse plugged directly to the MoBo's I/O at the back. The only connection between my monitor and PC is the single DVI cable. And no, pressing the power button doesn't wake the PC. Nothing does. I have to press and hold the power button till it turns off.. Sigh.

Quote:

Originally Posted by jellybeans69

Probably a a driver issue/ati issue as i have same thing once in a while on my sapphire 7850 , card itself runs perfectly though.

Did you ever manage to fix it? How does yours happen? When you sleep it or just by leaving it idle like mine?

Quote:

Originally Posted by connectwise

I don't think it's your graphic card at all. From what I remember before, Asus mobo's had a RMA issue where one of the motherboard voltages was too low or too high it would not wake up from idle. However I don't think this is only an Asus issue where I had the same thing while on a gtx260 from back in the day (and other more recent setups). My issue was solved from tinkering with the bios power option, where I changed it to S1+S3 power options (as far as I can remember) that made my black screen wake up after idle. I could be wrong and my memory's too fuzzy to be precise on the issue. However check and tinker with your bios power options and see if any of the setting change helps.

How long ago was this RMA thing from? Well, apart from this issue, my PC is completely stable no issues with day-to-day use or any hardcore gaming at all. It never crashes once I stabilized the OC, no BSODs, GSODs, graphics card runs fine, everything is fine except for this one problem.. One blood boiling problem..!!

Quote:

Originally Posted by MrNishi

Im pretty sure its the same as setting hdd to sleep = never but Im at work and cant look at the setting but look under advanced power setting for a "turn power off to hdd" and make sure it is set to never. Pretty sure youve already did it but maybe worth looking in there again.

Yep I've had that set to never from the start. Put to sleep is set to never too. I only set "Turn display off after.." to 10 minutes.

Quote:

Originally Posted by mickeykool

I just skimmed thru the thread and I had this issue as well. Seemed to work after i just disabled screen saver and let display turn off after XX min.

If no go then try swapping cables? I'm running 3.2 betas and all work fine w/ my settings.

I've never had screen saver enabled! I only have the "Turn display off after XX mins" feature turned on. And nope, I've tried swapping cables, replugging the DVI cables, turning off the monitor's plug. Nothing works.

Does the 13.2 betas fix anything? I'm on 13.1.

 

I am getting it too sometimes with the latest 13.2 Betas. Did not get it with any 12.11 Betas. Never tried 13.1. Its a driver problem.

 

True the 13.2 beta has some flaws...I'm back to 13.1. I have had this issue as well.

 

Quote:

Using a remote desktop application would have been a good idea, except I just realized this morning that when it fails to wake from idle, the keyboard is unresponsive too. When I press the caps lock or num lock or scroll lock buttons, the respective lights don't change at all. This probably means that the PC has hung, am I right to say that? It's not just the graphics card that isn't responding. The entire PC isn't responding..

well, the golden rule of diagnosing anything is to not make assumptions so it could be that the PC has hung, or it could just be that the USB ports have been disabled. You could check in the windows logs to see if there is anything of interest... try Start-> Run then type "eventvwr.msc" . if you don't have the Run enabled for your start menu then the window key and R should bring it up.... I'd try remote accessing the pc because if thats down too, then its probably not a GPU issue. You could simply try remote accessing files on the computer over the network if you don't want the hassle of setting up remote access.... plus I've not done it on Win 8 before. Do you have a copy of 7 you could try?

I think event viewer is still present with win 8 but I don't have it so can't try for myself

Do you have another GPU you could try to determine if it is indeed the culprit or an onboard video port you could try instead?