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IMPORTANT: Don't ever use the "AMD Clean Uninstall Utility"

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neurotix

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Discussion starter · #1 ·
I just dealt with two hours of messing with Big Red because it was unusable. I wanted to install the 14.4 WHQL drivers, and I found an (apparently new) "AMD Clean Uninstall Utility" on their website. I figured I'd give that a shot. I wanted to remove my 13.12 drivers first since the new ones have Mantle and I heard that you need to uninstall old drivers first to install a Mantle driver.

Yeah, Using that horrible utility made ALL of my USB ports stop functioning completely.

I couldn't use my keyboard or mouse, and I couldn't do a system restore using the Windows disc because my motherboard sucks and has problems detecting my SSD in the boot loader (where you select drive boot priority). My SSD with my system restore image wasn't in the list in system restore using the disc. My motherboard WILL detect the SSD under SATA configuration, and it will boot Windows after post because it sees that it's the only bootable drive. It just won't appear in the boot device list in BIOS. sigh

So what I ended up doing was borrowing an old PS2 keyboard from my brother. I used that to manually log in to (low resolution) Windows and do a system restore. Everything is working again. And I'm not thinking about upgrading my graphics card drivers any time soon.

Why does a display driver uninstaller have ANY BLEEPING REASON to touch anything USB at all, ever? Shame on AMD. If I could punch an AMD rep in the face right now I would.

Anyone else have a similar problem with this horrible, evil little utility?
 
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#3 ·
i posted this same problem with my Gigabyte z87 board. Posted in 14.4 RC1 driver thread

1 week ago !!!!!!!!!

i used DDU and the official amd uninstaller and still same problem and even let it install the drivers on only 1 card and restarted and flipped my 2nd card back on after restart.14.4 is going bonkers still for no reason 2nd GPU constantly 99-100% usage and 1st GPU stays around 6-20% max. I am getting worse FPS than 1 cardBTW i do not recommend anyone to use DDU or amd uninstaller unless you really have to. My USB 3.0 drivers got deleted and let me tell you it was a pain in...

The amd uninstaller removed all drivers including motherboard drivers.

My solution was to take a spare harddrive and connect it to my laptop via external enclosure copy over intel usb 3.0 drivers on to the drive.
Then disconnect it from the laptop and then plug that harddrive via SATA into my computer with the broken USB 3.0 ports and then use a PS-2 keyboard to navigate to MY COMPUTER and install the driver on the next boot up
 
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#4 ·
had same problem by that evil program all usb ports where useless not even usb 2.0 ports work after that AMD Clean Uninstall Utility thank god i had ps\2 keyboard to do system restore and uninstall drivers manually
 
#5 ·
Lol, that is 3 people confirming this, I actually saw this utility last week Saturday and was thinking about trying it, good my download was so shiat that I didn't have the patience to wait for it and just upgraded to 14.4 anyway :)
 
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#7 ·
Don't use DDU or AMDs tool.... had to reinstall windows 8.1 twice due to bugs appering due to them removing important system files.
mad.gif
 
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#9 ·
Am I the only guy that doesn't ever remove drivers? I have drivers from NV and AMD,all sitting there ready to go in Windows. I can pull one card and swap,reboot and go. Never had a problem.
 
#10 ·
Quote:
Originally Posted by Emile44 View Post

DriverSweeper or ddu as its now called i never had any problems by that program its very good in Uninstalling leftover files and drivers
Click to expand...
Get your fact's straight , driversweeper has become driver fusion and it was on guru3d till it became that.
DDU came after and is a graphic driver cleaner for AMD NVIDIA and INTEL.
In my experience i never had a problem with DDU, and i have been using it a long time.
And all problems get fixed by wagnard almost instantly if you tell him about it on his guru3d thread.
 
#11 ·
Quote:
Originally Posted by B NEGATIVE View Post

Am I the only guy that doesn't ever remove drivers? I have drivers from NV and AMD,all sitting there ready to go in Windows. I can pull one card and swap,reboot and go. Never had a problem.
Click to expand...
well i dont like to upgrade drivers all that much but i do it if may fix bugs in games
 
#12 ·
I've used that AMD clean uninstall utility and it did the same thing as well. Killed all of my USB drivers and even took out the default Windows drivers as well. I just do it the long way now to save time and headache:

Uninstall all AMD drivers/software and reboot into safe mode
DDU to clean up any left over files. Reboot back into regular Windows
Install new drivers and reboot again.
Enjoy.
 
#14 ·
I had this happen two days ago. I had seen new drivers out and decided to download them. Seems somewhere it also thought I wanted to do a full driver clean. I came back to the room and couldn't log into my computer. Biggest headache I've had in a long time. I know for a fact I didn't install the drive cleaner and just did the R9 driver.
 
#15 ·
Have been using DDU since 13.10 for every beta and leaked driver as they have came out.
Never had a problem with 7970 CF in sabertooth 2.0
 
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#16 ·
Dang man thanks for posting going through a frigging AMD nightmare with a client and this is like last thing I wanted to read but was just about to try said tool...never will i use AMD i end up fixing so many driver issues on the boxes of users...
 
#18 ·
#20 ·
Hi guys
Never mind the Utility, uninstalling using catalyst software manager in add/remove does the same

quick fix if it happens, is to spam F8 and choose last known good configuration from the menu.

Best of luck, and as I have said in another thread, AMD fix it , I mean come on!
 
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