PrimoChill VUE Coolant Users Club

surfinchina · Dec 19, 2017

Quote:

Originally Posted by hardstyleboy

this looks almost like my system but i discorvered the problem before it got really bad

Wow that looks bad.
I think either this stuff is super fussy or the quality control isn't good.
I put mine in on about the first day it was available and it's fine. (Silver)
I ran straight water for a few weeks, then reboot for 24hrs. I flushed the reboot with 10 litres of distilled water, a quick blow through the pipes (mouth only) then put the VUE in.
The pics above look like there was a lot of foaming.
A thing I was careful about was to not let ANY air into the pump when I filled it, and never ran the pump above 30% until most of the air was out of the system.
A tiny bit of foam appeared on the top of the res, but I scooped it out with a spoon before it got recycled back into the loop.

You guys with residue problems get any foaming on the initial fill?

MNMadman · Dec 19, 2017

Quote:

Originally Posted by Lithoss

First of all, point me to the documentation that comes with the fluid saying you need to run any prep chemicals first. I checked, there was none.

It's in the Instructions tab of all of the VUE colors on PrimoChill's site.

For a new loop that has never had any liquid, run SysPrep.

For an existing loop that has had any liquid at all, run System Reboot.

It's also mentioned in the Warnings and Q&A tabs, though the question in Q&A is about going from PrimoChill True to VUE. The answer says to use System Reboot when coming from ANY coolant.

Juggalo23451 · Dec 19, 2017

Quote:

Originally Posted by Lithoss

First of all, point me to the documentation that comes with the fluid saying you need to run any prep chemicals first. I checked, there was none.

Second, I ran flushed my system upon receipt of parts before I put it all together. I've drained and refilled it multiple times with distilled water since then to add and remove different petg runs. This was over the course of a couple months prior to getting the primochill guess. The system was clean.

In the instructions tab of their website

Adding Vue To A New Loop:

Just use PrimoChill Sysprep to get your system ready for Vue.

Switching To Vue In A Pre-existing Loop:

If you are changing out your current coolant with Vue then please prep your system with our new PrimoChill System Reboot.

Lithoss · Dec 19, 2017

They weren't there when I purchased the product. And there were no instructions like that WITH the product. Basic stuff here.

Bill Owen · Dec 19, 2017

I discovered this thread after a client suggested using VUE in their display build at CES. I never understood why manufacturers catering to our hobby never invest time into developing a product before it's release. You can avoid expenses and loses that occur later on.

ChiTownButcher · Dec 19, 2017

Quote:

Originally Posted by Lithoss

They weren't there when I purchased the product. And there were no instructions like that WITH the product. Basic stuff here.

So at this point I would suggest dismantle the loop, clean all blocks/pump by hand, replace tubing and start over following instructions. So far all of the issues reported in this thread are from people who didn't use Sysprep/Reboot.

Juggalo23451 · Dec 19, 2017

Quote:

Originally Posted by Lithoss

They weren't there when I purchased the product. And there were no instructions like that WITH the product. Basic stuff here.

It was when I bought mine. I ordered mine Nov 15. it also came with instruction when I received the product.

Lithoss · Dec 19, 2017

Quote:

Originally Posted by Juggalo23451

It was when I bought mine. I ordered mine Nov 15. it also came with instruction when I received the product.

So did I. I should have kept my packaging, I guess so I could take a picture to prove it. But I guess it just comes down to my word vs your word, then. We'll see what primochill says.

If not following their system prep steps results in such crappy results, they should have warnings plastered all over the product. And in the order confirmation emails. Again, basic stuff here.
Quote:

Originally Posted by ChiTownButcher

So at this point I would suggest dismantle the loop, clean all blocks/pump by hand, replace tubing and start over following instructions. So far all of the issues reported in this thread are from people who didn't use Sysprep/Reboot.

I might have to get some of their sysprep to clean out their deposits from my radiator.

Lithoss · Dec 19, 2017

Primochill refunded my order. I'm talking to them about the best way to clean it out to try again (system reboot probably?).

Lithoss · Dec 19, 2017

Primochill recommended not trying again even after cleaning properly because, and I quote: "As for trying again we do not recommend it as you are running the machine 24/7 and this fluid is not intended to be used in that fashion."

emsj86 · Dec 19, 2017

Reminds me of the paste situation. Consumers blamed for not prepping right than when found to have done it right blame the parts being used. I wouldn’t buy this until More is done about it. Seems too unstable for what wow factor you Get.

MNMadman · Dec 19, 2017

Quote:

Originally Posted by Lithoss

Primochill recommended not trying again even after cleaning properly because, and I quote: "As for trying again we do not recommend it as you are running the machine 24/7 and this fluid is not intended to be used in that fashion."

Yeah, that's another thing we already knew. 24/7 operation isn't recommended when using VUE. It's in the Warnings tab.

Lithoss · Dec 19, 2017

Quote:

Originally Posted by MNMadman

Yeah, that's another thing we already knew. 24/7 operation isn't recommended when using VUE. It's in the Warnings tab.

Too late for me. There wasn't a warnings tab before I bought it.

emsj86 · Dec 19, 2017

Just use aurora last almost as long and less you have to do. If it wasn’t for this thread I wouldn’t have known about most of the warning as most don’t buy direct from primochills site. Not 24/7, reboot needed and doesn’t last long. Just buy aurora booster and get the same effect (maybe not for as long) and avoid this for now. It was marketed as a an aurora style fluid hat would last longer and was better but I don’t see it. Just my thoughts

ontariotl · Dec 19, 2017

Quote:

Originally Posted by Lithoss

This stuff is crap. Unless you enjoy nasty white build up. I used it in my almost brand new system. All that was used before it was distilled water. Here's what mine looks like after 3 weeks.

Opaque UV Cobalt
I'll be asking for my money back.

Quote:

Originally Posted by Lithoss

First of all, point me to the documentation that comes with the fluid saying you need to run any prep chemicals first. I checked, there was none.

Second, I ran flushed my system upon receipt of parts before I put it all together. I've drained and refilled it multiple times with distilled water since then to add and remove different petg runs. This was over the course of a couple months prior to getting the primochill guess. The system was clean.

Quote:

Originally Posted by Lithoss

First of all, point me to the documentation that comes with the fluid saying you need to run any prep chemicals first. I checked, there was none.

Second, I ran flushed my system upon receipt of parts before I put it all together. I've drained and refilled it multiple times with distilled water since then to add and remove different petg runs. This was over the course of a couple months prior to getting the primochill guess. The system was clean.

Quote:

Originally Posted by Lithoss

They weren't there when I purchased the product. And there were no instructions like that WITH the product. Basic stuff here.

Quote:

Originally Posted by Lithoss

Primochill recommended not trying again even after cleaning properly because, and I quote: "As for trying again we do not recommend it as you are running the machine 24/7 and this fluid is not intended to be used in that fashion."

I love it when someone buys a new untested product (by other forum members) and doesn't install it properly to manufacture's directions. Then comes on to a forum to say it's crap and their only defense is they didn't get the proper instructions to install.

Granted yes, there was another member who made the mistake and just used distilled water to flush as well as he didn't get the instruction pamphlet (or candy) with his as well. His order was from the first batch sent out, so I guess they covered buyers with the extra pamphlet on the second batch like mine and possibly when you order sysReboot along with the order. At least this member didn't blame primochill for what happened.

Ok, so you didn't get specific instructions with your order, but I just took a pic of my Vue bottle and look at what I found. Hmmmmm, I think it's pretty straight forward on what to do before filling your loop with Vue.

So pleading ignorance is getting tiresome especially when you don't take responsibility for your own actions and just blame the manufacture.

It was nice of Primochill to refund your purchase. Especially when if you did follow what was labelled on the bottle in the very least, that it's not recommended for constant 24 hour usage.

But I will thank you for showing potential buyers what not to do when installing Vue.

Oh and btw, the warning for 24hr usage was there when I bought mine a week later. It was there from day one when the product went live and still had "Coming Soon" to all of the product listed. I would have been part of the first shipment but I was busy rebuilding my system with PETG tubing and missed the cut off date. At least I got in for the second batch shipment.

For the record. 4 weeks now with my product and still no issues.

Phazeshifta · Dec 19, 2017

Quote:

Originally Posted by Bill Owen

I discovered this thread after a client suggested using VUE in their display build at CES. I never understood why manufacturers catering to our hobby never invest time into developing a product before it's release. You can avoid expenses and loses that occur later on.

What a truly ridiculous claim to make.

I remember seeing that this fluid was in testing NINE MONTHS before it was released,

There's not a company in the world that releases a product without testing. Claiming that manufacturers never invest time...True ignorance there.

Lithoss · Dec 19, 2017

Quote:

Originally Posted by ontariotl

I love it when someone buys a new untested (by other members) product and doesn't install it properly to manufacture's directions. Then comes on to a forum to say it's crap and their only defense is they didn't get the proper instructions to install.

Granted yes, there was another member who made the mistake and just used distilled water to flush as well as he didn't get the instruction pamphlet (or candy) with his as well. His order was from the first batch sent out, so I guess they covered buyers with the extra pamphlet on the second batch like mine and possibly when you order sysReboot along with the order. At least this member didn't blame primochill for what happened.

Ok, so you didn't get specific instructions with your order, but I just took a pic of my Vue bottle and look at what I found. Hmmmmm, I think it's pretty straight forward on what to do before filling your loop with Vue.

So pleading ignorance is getting tiresome especially when you don't take responsibility for your own actions and just blame the manufacture.

It was nice of Primochill to refund your purchase. Especially when if you did follow what was labelled on the bottle in the very least, that it's not recommended for constant 24 hour usage.

But I will thank you for showing potential buyers what not to do when installing Vue.

Oh and btw, the warning for 24hr usage was there when I bought mine a week later. It was there from day one when the product went live and still had "Coming Soon" to all of the product listed. I would have been part of the first shipment but I was busy rebuilding my system with PETG tubing and missed the cut off date. At least I got in for the second batch shipment.

For the record. 4 weeks now with my product and still no issues.

Whatever dude, what do you care? That link was dead when I got my shipment. It's obviously not a prep issue otherwise the primochill rep wouldn't have recommended against trying again with their cleaning chemicals.

You say it's fine now, we'll see how long that lasts. And even if it did bring you problems, you wouldn't admit it anyway. Enjoy

ontariotl · Dec 19, 2017

Quote:

Originally Posted by Lithoss

Whatever dude, what do you care? That link was dead when I got my shipment. It's obviously not a prep issue otherwise the primochill rep wouldn't have recommended against trying again with their cleaning chemicals.

You say it's fine now, we'll see how long that lasts. And even if it did bring you problems, you wouldn't admit it anyway. Enjoy

I care as a forum poster like you who don't even take the effort to check the forums here like 3 weeks ago when someone else had the very same issue and it didn't raise red flags for your own install at that time is just plain ignorance. Especially when you take all the time and effort instead to take pics to post it's crap and blame the product and not your own doing.

And I'm here every other day to check the forums of reports of any issues or assist anyone who needs it. You damn right I will report anything I encounter with Vue which is why I'm still here after 4 weeks of installing it. That's what contributing to a forum is about, good or bad. However I wont drag a company's product through the mud if I had missed a recommended step.

Whether the link to the recommendations was dead or not, you still proceeded to install it blindly? A simple check with discord for Primochill or here would have helped you before you installed it.

And why would Primochill recommend you use it again when you plan to use it for more than 24hrs at a time?

Go troll somewhere else.

The EX1 · Dec 19, 2017

Quote:

Originally Posted by Lithoss

First of all, point me to the documentation that comes with the fluid saying you need to run any prep chemicals first. I checked, there was none.

Second, I ran flushed my system upon receipt of parts before I put it all together. I've drained and refilled it multiple times with distilled water since then to add and remove different petg runs. This was over the course of a couple months prior to getting the primochill guess. The system was clean.

Water doesn't prep radiators for operation. If I had to bet I would say the leftover manufacturer residue and flux from within the radiator caused a chemical reaction with the Vue, or threw the pH way out of neutral. This isn't just limited to Vue either. EK and Mayhems coolants can also gunk and experience color change when this happens. I stopped having issues with my loops after I started acid stripping the internals of all new radiators I bought with Mayhem's Blitz part 1 followed by part 2. I would try that route and then refill your loop with a new coolant.

Corp1 · Dec 19, 2017

Quote:

Originally Posted by ontariotl

I care as a forum poster like you who don't even take the effort to check the forums here like 3 weeks ago when someone else had the very same issue and it didn't raise red flags for your own install at that time is just plain ignorance. Especially when you take all the time and effort instead to take pics to post it's crap and blame the product and not your own doing.

And I'm here every other day to check the forums of reports of any issues or assist anyone who needs it. You damn right I will report anything I encounter with Vue which is why I'm still here after 4 weeks of installing it. That's what contributing to a forum is about, good or bad. However I wont drag a company's product through the mud if I had missed a recommended step.

Whether the link to the recommendations was dead or not, you still proceeded to install it blindly? A simple check with discord for Primochill or here would have helped you before you installed it.

And why would Primochill recommend you use it again when you plan to use it for more than 24hrs at a time?

Go troll somewhere else.

Did you order the fluid on the first day it was available for preorder? I ordered mine the first day and not a single thing was said in the product description related to non continuous use was mentioned. I'm having the exact same issue with a fresh loop. Care to explain that? Why would Primochill release a product that requires it to not be in contact with water? i can understand it not mixing with other coolants or biocides, but water? The main thing is that it's a simple watercooling fluid, not some rocket fuel that needs to be prepared in some special way. It's not up to the customer to check for four weeks before installing a product to find out that it's needed to flush it with another fluid beforehand.

Why would it be unreasonable for someone to want to use a liquid 24 hrs at a time? Is 23.5 hours too many? 22? 20? What's the limit? It makes absolutely zero sense for them not to allow you to use a fluid 24/7.

I don't think it's too much to ask to not have cum bubbles at the top of your reservoir for a simple watercooling fluid.

PrimoChill VUE Coolant Users Club

surfinchina

MNMadman

Juggalo23451

Lithoss

Bill Owen

ChiTownButcher

Juggalo23451

Lithoss

Lithoss

Lithoss

emsj86

MNMadman

Lithoss

emsj86

ontariotl

Phazeshifta

Lithoss

ontariotl

The EX1

Corp1

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