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MASSIVE RTX 4090 Problems. driver or hardware?

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#341 ·
linxeye said:
If the system shuts down when you game : that is to say for example you start Call Of Duty start walking around and the PC immediately shuts off it probably suggests a PSU issue. How many watts is yours ? How many PCIe 8pins connected to NV adapter ?
Click to expand...
I have a 1000 watt PSU. What’s an NV adapter? I don’t have an 8 pin. I have the direct 12vhpwr cable from my PSU directly to my 4090. Also, what I meant what was, the computer doesn’t completely shut down. Sometimes it does. And I have to reboot from control alt delete. But a lot of the time the apps just crash. But it’s always different honestly. Lately it has been freezing and locking up at a loading screen, while throwing an error after I reboot. Sometimes, it does freeze up and shut down completely. But not like shut off, and restart itself that NEVER happens.
 
#342 ·
chispy said:
Guys having the black screen bug while on iddle / system reboots while watching youtube or browsing the web this is a Motherboard Bios incompatibility issue , ** You need to update the Bios to the latest one** if that does not fix it you will have to ask your motherboard vendor for a Bios fix with the rtx 4090 incompatibility issue.

I have tested for more than a week my msi gaming trio rtx 4090 after having the black screen / reboot bug while on iddle or surfing the web/watching youtube, it happened only on my z690 motherboards ( Asrock z690 Aqua OC , Asus z690 Strix D4 and Asrock z690 Steel Legend ) on my old Asrock B550 Steel legend does not happen because Asrock posted a Bios fix for this bug and runs flawlessly on that motherboard. I bought a brand new Asus Apex z790 and they also provided a Bios fix / update for this same bug and the 4090 runs flawlessly on it.

I tested absolutely everything and i was pulling my hair out , until i started testing my 4090 on different motherboards and platforms , that's when i did find out that it is 100% Motherboard Bios incompatibility no less , no more. You either ask your motherboard vendor for a Bios fix or buy a motherboard with a Bios fixed already for this bug. Go to the download section of the motherboards and look if there has been a bios fix for 4090 posted.
Click to expand...
Hope you are right. I have a PRIME Z790-P WIFI, but this motherboard doesnt have this bios update 0703 available.
 
#343 ·
forestpc said:
I have a 1000 watt PSU. What’s an NV adapter? I don’t have an 8 pin. I have the direct 12vhpwr cable from my PSU directly to my 4090. Also, what I meant what was, the computer doesn’t completely shut down. Sometimes it does. And I have to reboot from control alt delete. But a lot of the time the apps just crash. But it’s always different honestly. Lately it has been freezing and locking up at a loading screen, while throwing an error after I reboot. Sometimes, it does freeze up and shut down completely. But not like shut off, and restart itself that NEVER happens.
Click to expand...
I was refering to the NVIDIA provided 12vhpwr adapter. PSU capacity sounds indeed ok. Good luck!
 
#344 ·
I'm expiring the same thing with my Asus Pro Art Z690, intel Gen 12 i9 12900k, and a PNY 4090 XLR8. Tired all the tips so far with updating the bios of the motherboard (last updated in Sept 2022), and modifying different things like forcing Gen 4, turning off power management in the bios, and pulled the card to reseat it a few times.

So far no luck, as soon as I put a NVIDIA driver on the card it will get into Windows and do a hard crash and go into a loop. If I restore to just before putting a NVIDIA drive on it runs stable.

It seems like everyone with ASUS motherboards have this issue. I have 3 identical systems since this is for my video editing team and all are exhibiting the same behavior. It seems like ASUS's motherboards aren't playing nice with everything.
 
#345 ·
Ok I got it stable, here is what worked for me and my Z690 Asus Pro Art board and a PNY 4090.

I first updated the firmware from Asus for the motherboard. It didn't seem to help.

Then I updated the ME from Asus's website, then the firmware from NVIDIAs website for the graphic card itself. The PNY firmware wouldn't detect the card.

Then I installed the NVIDIA drivers from the site, it seemed to want to hang around for a bit but eventually did crash also.

I then went to the NVIDIA control panel as soon as I rebooted and flipped the card to full performance mode in the 3d settings per NVIDIA. That seemed to help.

Then I pushed the firmware from the PNY website to update the card. Its been up for a while now and stable.
 
#346 ·
If you get sudden crashes to desktop, or a reboot, your PSU might not be able to take the PSU spikes, even at 1000w. I switched to a 1500watts PSU and I did not have those issues anymore. Also make sure that if you have a UPS connected to your PC, it can handle at least 1200w or more.

Lastly, different PSUs greatly affected the coil whine noise level on the same 4090. Putting an electrical filtering device helped as well
 
#347 ·
Xavier233 said:
If you get sudden crashes to desktop, or a reboot, your PSU might not be able to take the PSU spikes, even at 1000w. I switched to a 1500watts PSU and I did not have those issues anymore. Also make sure that if you have a UPS connected to your PC, it can handle at least 1200w or more.

Lastly, different PSUs greatly affected the coil whine noise level on the same 4090. Putting an electrical filtering device helped as well
Click to expand...
What’s a UPS?
 
#350 ·
Xavier233 said:
If you get sudden crashes to desktop, or a reboot, your PSU might not be able to take the PSU spikes, even at 1000w. I switched to a 1500watts PSU and I did not have those issues anymore. Also make sure that if you have a UPS connected to your PC, it can handle at least 1200w or more.

Lastly, different PSUs greatly affected the coil whine noise level on the same 4090. Putting an electrical filtering device helped as well
Click to expand...
Which 1500W PSU did you switch to?
 
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#351 ·
Screwz1use said:
Which 1500W PSU did you switch to?
Click to expand...
It's not a power capacity issue, the cards are browning out. When the motherboards send a signal to throttle down the card the motherboard is going into a very low state, and causing the cards to go unstable and crashing.

We fixed the other 2 machines today, as soon as ASUS pushes a firmware update it should be fine but the main solution is update to the latest ME, and get to nvidia control panel and force it to stay at max performance all the time instead of balanced to avoid the power down state.
 
#352 ·
kamiraa00 said:
We fixed the other 2 machines today, as soon as ASUS pushes a firmware update it should be fine but the main solution is update to the latest ME, and get to nvidia control panel and force it to stay at max performance all the time instead of balanced to avoid the power down state.
Click to expand...
@kamiraa00 could you please specify the mobo model and BIOS version that are fixed? I have a PRIME Z790-P WIFI, with a new BIOS pushed today (0806) and still crashing.
 
#353 ·
For me the solution was to simply disable hardware acceleration in Chrome, as system hangs only happened rarely and only using YouTube in Chrome. I disabled that feature in Chrome on the 17th of November and have not had a single problem since. I watch a lot of 4K content and have had no problems not having hardware decoding enabled. In addition, I have power management mode on normal in the nVidia control panel, NOT performance mode. I'm also just using a Corsair RM850X PSU. My Asus TUF 4090 also works fine at full power running Microsoft Flight Simulator in VR for hours on end.
 
#354 ·
coyne53 said:
For me the solution was to simply disable hardware acceleration in Chrome, as system hangs only happened rarely and only using YouTube in Chrome. I disabled that feature in Chrome on the 17th of November and have not had a single problem since. I watch a lot of 4K content and have had no problems not having hardware decoding enabled. In addition, I have power management mode on normal in the nVidia control panel, NOT performance mode. I'm also just using a Corsair RM850X PSU. My Asus TUF 4090 also works fine at full power running Microsoft Flight Simulator in VR for hours on end.
Click to expand...
that works for me as well, but it's not really an acceptable solution. $1600+ for a video card that we can't leverage to decode video or perform basic workstation/desktop tasks? there is a very noticeable performance hit to 4k videos depending on codec and other things like panning maps around. it's really apalling that this issue is largely unaddressed so far.
 
#355 ·
hnau said:
that works for me as well, but it's not really an acceptable solution. $1600+ for a video card that we can't leverage to decode video or perform basic workstation/desktop tasks? there is a very noticeable performance hit to 4k videos depending on codec and other things like panning maps around. it's really apalling that this issue is largely unaddressed so far.
Click to expand...
I agree, it's not ideal by any means but for now it's an acceptable workaround. What I'm hoping for is some sort of motherboard BIOS, vBIOS or nVidia driver fix in the coming weeks, as it seems nVidia is well aware of the issue. However, I'll be screaming blue murder if a fix doesn't happen soon.
 
#356 · (Edited)
hi guys , I dont have a crash in game or during bench , only crash during loading bench/games or during web surfing.
the only workaround for me is to set maximum performance in nvidia drivers power management.
No more black screen or crash when loading bench like timespy or when I m idle or web surfing.

Perhaps it s a bios problem like said MisterSheikh few pages before cos many users report they don't have this problem again whith a motherboard bios update.
I'm on a 5900X and a Asus Crosshair Dark Hero (X570 chipset) and latest bios (April 2022).
I ve already contacted ASUS for this problem (ticket open) and I explain them BIOS update seems to resolve this problem as many ASUS Card (Z790 and 690) was updated with full support for RTX 4xxx , they transmit the case , they said to me :
"
Hello Mr XXXX ,
We acknowledge receipt of your email.
As agreed, we make a request to the service concerned and come back to you as soon as we have a return.
We remain at your disposal for any further information.
The entire ASUS France team wishes you a good day"

So I m waiting and I hope an answer soon (and a bios update ! )
 
#360 · (Edited)
immortal3000 said:
I got rid of black screens in idle time, it helped to reduce the overclocking of vram from +1400 to +1000
Click to expand...
do u also tried maximum performance instead of normal in Nvidia drivers power management ?
problem completely gone for me with this setting , even with high memory overclock (+1500)
Honestly I really doubt it s an overclocking RAM problem especially in idle and many users (like me) have also black screen problem at stock frequencies :(
I really think it s motherboard bios problem as many users like BRX7 doesn't seem to have the problem after a bios update or with new configuration with an updated bios.
 
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