Withdraw all your money from paypal and unlink it to your bank account.

 

tell him to send it back to you, and if it isnt broken, keep them and sell them in the states. also tell him to send you a picture.

 

Picture please!

 

get a picture

 

It probally happened during shipping then, did you get shipping insurance?

 

Or...he broke his and he wants to send you HIS broken one for yours.

 

Get a picture is the first step

 

let him send them back, or ask for picture.
also, shipping insurance?

 

Quote:

Originally Posted by phospholipid I sold some guy in the netherland's my super.fi IEM's. when he got them, he said that one wire in snapped, and the other headphone driver is broken :[. i stated as is, in very good condition, and now he's upset that one of them is bust.

Really it's up to you. Make a good faith effort to do what you can; as-is is as-is. caveat emptor.

 

if ya have warranty, he could send em to u and u send him the repaired/renewed ones.
If he's got a pic and proof, i'd give him a 35% refund.

 

eBay don't take a good view on that - I've seen them award to the buyer even when it's been clearly stated there was no return policy.

 

Quote:

Originally Posted by Jhanfosho Withdraw all your money from paypal and unlink it to your bank account.

You can't unlink your bank account until 30 days after your last transaction.

Also, this is why I avoid eBay.

 

Quote:

Originally Posted by nitteo Or...he broke his and he wants to send you HIS broken one for yours.

My first thoughts, I used to deal on e-bay a lot after several high end things ended up coming back to me broken, I started taking a pen with ink that only shows up under UV light and write my initials on the item somewhere safe, and take a picture of the placement of the initials on the item. So if anything arose and they wanted a refund (no shipping insurance) I'd offer to take it back, check for the initials, if not, Id file a complaint. And usually try to scare them with filing a "mail fraud" lawsuit...sometimes it would work...sometimes they were smart enough to ignore my emails.

TBH, the only thing you can do in your situation is tell him to "piss off" if you sold them as-is. Refund his money AFTER he send the item back, offer to cover any charges to have them repaired.

 

Quote:

Originally Posted by PiratesRule You can't unlink your bank account until 30 days after your last transaction. Also, this is why I avoid eBay.

Did not know that.

OK stall for 30 days and then unlink it. If he starts whining to ebay they are gonna freeze your account.

 

Quote:

Originally Posted by Jhanfosho Did not know that. OK stall for 30 days and then unlink it. If he starts whining to ebay they are gonna freeze your account.

People like you are why I don't use ebay. As the seller, it is your responsibility to insure that the product reaches it's destination safely, or if it doesn't to refund the buyer.

Unlinking your paypal account to avoid having to pay a refund would be very illegal.

 

Quote:

Originally Posted by Crazy9000 People like you are why I don't use ebay. As the seller, it is your responsibility to insure that the product reaches it's destination safely, or if it doesn't to refund the buyer. Unlinking your paypal account to avoid having to pay a refund would be very illegal.

Buyers like the one this guy is having to deal with is why I dont sell stuff on ebay. Ebay doesnt respect the sellers no return policy. As a result the seller gets screwed becuase of the scamming buyer.

 

Quote:

Originally Posted by phospholipid i told him i can refund him like 10$ or send him the reciept to have super.fi handle it, does that seem fair?

Offering the receipt and having him work with super.fi sounds like the best route. Reiterate to him that they were sold as-is and in working condition when you shipped them. Anything after the transaction is done is between him and the manufacturer.

Random broken as-is eBay anecdote:

Before I built my current rig, I had an old AMD rig with a Barton 2000+. I found a used Barton 2500+ CPU on ebay for about $40 so I went ahead and bought it. The CPU was sold as-is and arrived DOA - it wouldn't even post.

So, I emailed the seller and he reminded me that I took the risk by buying an untested as-is CPU. But he said that he was sorry I received a DOA one and offered me a 10% refund. That seemed fair to me because, after all, I did buy it as-is and a 10% refund was above and beyond. Maybe I'm just a nice, responsible guy....but when you buy something as-is, you take that risk.

 

And if he isn't a scammer...?

Oh wait, you hadn't thought of that one

 

Quote:

Originally Posted by nitteo Or...he broke his and he wants to send you HIS broken one for yours.

That's exactly what I was thinking.

 

The buyer is from the Netherlands?

I could pay him a visit

Anyway, this sounds quite complicated. It could indeed be shipping damage...

 

Whenever I sell something on eBay, I get my friend's mom, who's a notary, to notarize a document saying that whatever I sold is in working condition, or whatever condition I'm selling it in, from the time the box was sealed to the time I left to the post office.

 

Quote:

Originally Posted by Head-fi Ah, well. I mean, from the USA to here is quite a long way, so in that case I think they got damaged while sipping. If you can mail me the receipt from the Super.fi's I'll see what I can do. Regards,

Looks like everything is gonna go good, I will mail him the reciept and make sure he knows its as-is. I did ask him how he wanted to ship,and he said my shipping was fine. He sent a pic, and they look a bit loose at the seem. Thanks for all those who helped! reps+!

edit: the headphones were worht 70, i sold them for 40 insurance via USPS would have been pricey and shipping via UPS would have been hell.

 

Sorry this happened.
It is one of the reasons I charge a bit more for shipping, because I include insurance on any item I ship.
As for e-bay/ paypal protecting only the buyer, that is crap. I have gotten screwed 2 times by a seller selling me something different than what was described.

Personally, I would tell the buyer your sorry it was damaged during shipping, but if they did not purchace insurance, then they need to file a claim with the shipper. If need be, it will go through e-bay and paypal resolution, you may win, you may not.

 

I almost always use Fedex for shipping... They have cheap ground shipping with insurance only being about $1.80 for over $200 I believe...

 

Tell the buyer the he can return the headphones to you for a refund. If they were in mint shape and you got insurance you can file a claim with your shipper and they'll go pick up the headphones and give you money for them to refund the guy