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RTX 4090 crashes immediately under 3D load, 2D works

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3.6K views 15 replies 12 participants last post by  bombastinator  
#1 ·
Hello,

I recently purchased a second hand RTX 4090 Strix. After installation it turned out that any game or 3D load will cause the card to (soft) crash. To start with this is my current configuration:
  • ASUS X670E-A / R7 9700X / 2 x 32 GB DDR5
  • Windows 10 LTSC 21 64-Bit
  • Seasonic Prime Gold GX-1300 (W)
This should be a more than capable basis. The card accepts the regular driver without any issues. But once you start a game, even League of Legends, it will crash immediately. The only game I ever got to open and run flawlessly is Delta Force Black Hawk Down - Its from 2003 and does not clock the GPU up.

I noticed that when it starts 3D load it will clock up to 2.7 GHz, but the power draw stays under 100 W. Some games show weird artifacts which may simply be the lack of power. Somehow the power is not being delivered.

I made a collection of detailed pictures of the card for you to see yourself. To me it looks flawless, I'm unsure about the 12VHPWR, but its my first card of this kind. The seller claims he never had issues but at least still responds (I paid with Paypal anyway). My only other option would be trying to RMA it to ASUS, I will definitely also send an e-mail to them with the same pictures. I do not want to open the PCB because it still has the fan sticker.


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Heres the steps I attempted so far:
  • Ordered a second 12VHPWR cable from Seasonic (the official one)
  • Reseating all connectors
  • Reseating GPU, including secondary slot using a PCIe4 riser cable
  • Clean install of Windows on a secondary SSD
  • Replaced PSU by a different PX-550 (Wattage should be fine for light load and to run LoL)
  • Using different BIOS (P / Q BIOS switch)
  • Clean the PCIe connector
  • Force PCIe4 in BIOS
  • Full factory reset BIOS, running absolute stock settings
  • "High performance" in NVIDIA control panel and Windows
Issue does not change. What is your take on this? Is there a way to rescue the card without RMA? I could try to force him to take it back and refund but if there is a way I would rather want to keep (and use) it. Its weird that its not completely dead, it is definitely some power delivery issue. Could the port itself be defective and how does it come the card still boots with it?
 
#16 ·
I had a similar issue in all games, turned out it was my RAM and not the card. Suggest trying with a single stick at low speeds to ensure it's not the RAM and from there move on if this is a new PC and you didn't have another GPU in there that was working flawlessly.
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It shows artifacts in furmark. I guess the GPU is just defective. Running a benchmark seems utopic, it does not even run AOE II without crashing - It opens but lags and has missing textures until it crashes a few seconds into the game.
Something is defective but it might not be the gpu itself. Did you just build this system? If not was it running another gpu? I currently suspecting power cables though that may be a wild goose.

Do ypu have a PSU tester? If so, Is it the old kind with just idiot lights? Or the new kind that outputs the actual voltages?
 
#15 ·
It seems to be defective. If you can't give it back, krisfix germany could try to fix it. But it will cost you some extra money. The other try could be a RMA if there is still a guarantee on the card.

I mean, if the Card wasn't handled properly (no support bracked used by horizontal mounting or something like that), there is a chance that there is a hardware problem like cracked soldering balls on the VRAM or something like that. That is the problem when you buy used stuff from people you don't know. I feel sorry for you.
 
#11 ·
NWR on a video stated 3dmark seems to show issues but furmark would work fine. He said that particular gpu had dead cores. Also heaven benchmark would artifact constantly while running.
lots of these types of issues a reball of gpu seems to fix. If you can send back gpu to seller i would do it now.
For something quick you could reflash the bios again from techpowerup bios library.
 
#8 ·
That black sleeved cable's connector (+12v pin on the right is bent open and won't be making full contact) is damaged. I wouldn't use it, but it's probably not the source of the issue here.

it is definitely some power delivery issue.
Can't rule out a power issue, but he lack of power draw is quite possibly a symptom of any meaningful load crashing before it can demand more power, rather than it crashing because it's not getting power it demands.

I would set a fixed underclock (with the curve editor in MSI AB, where you can lock the card to a given voltage and force it to run at full speed irrespective of load) and note the point at which 3D loads start to crash.

Chances are you're going to want to send the card back to the seller while it's still practical to do so.
 
#7 · (Edited)
I've seen guys that could take the warranty sticker of the retention bracket so well and either mess with the card or just simply do water-cooling and in the process damaged something they either were or weren't aware and afterwards putting the cooler back on, you couldn't even tell. I would take it look under the cooler. Get a good magnifying glass and inspect the PCB and all components, you might be surprise.
 
#4 ·
Try this: Zero/reset the BIOS and don't OC the RAM or anything else. Now run that game and see what happens. Also, try a few 3DMark benchmarks then report back.
 
#3 ·
A X670E is one of the most modern and high end chipsets you can buy right now. It of course downclocks but the PCI version should not really affect that it can run. How else would they have tested the 4090s PCIe scaling with versions down to 1? As I wrote, forcing 4 in BIOS does not change the issue.